A reset of a BlackBerry smartphone is a troubleshooting method that will
completely power off and restart the BlackBerry smartphone's operating
system software and applications. It is a useful first step if a
BlackBerry smartphone is experiencing hardware, software, or wireless
network problems.
Note: A reset of a BlackBerry smartphone does not
delete any settings or data.
There are two options for performing a reset: a hard reset and a soft
reset.
A
hard reset involves physically removing the
battery from the smartphone and then reinserting it. To perform a hard
reset, complete the following steps:
1) Remove the battery cover from the back of the BlackBerry
smartphone.
2) Remove the battery, and then reinsert it after a few
seconds.
3) Replace the battery cover.
A
soft reset is a three key combination that resets
the BlackBerry smartphone without removing the battery. It is only
available on BlackBerry smartphone models with a QWERTY keyboard.
SureType® technology and touch screen BlackBerry smartphones, such as
the BlackBerry® Pearl™ smartphone, BlackBerry® Pearl™ Flip smartphone,
and BlackBerry® Storm™ smartphone cannot be reset in this manner.
To perform a soft reset, complete the following steps:
1) Press and hold down the
ALT key on the
smartphone.
2) While holding down the
ALT key, press
and hold down the right-hand
CAP key.
3) With both
of those buttons still pressed, press the
DELETE key.
The display on the BlackBerry smartphone will turn off to indicate that
the reset has started, and the keys can now be rIt is normal behavior
for a BlackBerry smartphone to take several
minutes to completely start up following a reset.eleased.
