20 Most Recent Whirlpool AD35USS Dehumidifier Questions & Answers

Hello George
Thank you for your trick. It was solving the problem.
Thank you again

Hi, fusiti. We're sorry to hear about the difficulty with your Dehumidifier. Below are links to our Use & Care guides, Parts Diagrams, Troubleshooting information and the Service are of our website. We hope this helps! http://bit.ly/112Lu7q

Hi,

Here is a tip that explains what can be happening to make the dehumidifier showthat the bucket is full when it is not.

Dehumidifier Problem It shows Bucket Full

heatman101

George, the hose may not be plugged, but the hose connector tubing in the unit is. To solve the problem, do the following.

Turn the unit OFF and Unplug it.

Disconnect the hose from the unit. Using an appropriately sized, 18" long, plastic Zip Tie, carefully insert the tip of Zip Tie into the hole or tubing. Continue to push it in until you reach a bend in the tubing. You will need to gingerly work the Zip Tie past this bend, until it either bottoms out or you run out of usable Zip Tie. Then slowly pull the Zip Tie back out while rotating (twisting) it. This will breakup any clogs. As you reach the inserted end of the Zip Tie, be prepared, as some water may follow. Reconnect the hose, plug the unit in and turn the Master ON/OFF Switch to ON. Set the humidity extraction level to 35% or Maximum if you have a manually controlled unit. Allow the unit to run for 60 minutes or more and monitor the drain hose. The drain hose should be no longer than 5 feet and must slope downward, with out any bends or kinks.

NOTE: If you don't have a Zip Tie, you may use something similar ( i.e.a long pipe cleaner), but NO wire coat hangers.

Hope this helped you solve the problem. Please let me know. Thanks.

First, the hose should not exceed 5 feet in length. There is no pump in that model dehumidifier. It relies totally on gravity to drain through the hose.

If all of the above is as stated above, I suspect that hose or the tubing inside the hose connecting is clogged. Which forces the water into the bucket rather than the hose.

To remove the clog in the unit, you will need an 18" long plastic Zip Tie or something similar, that is appropriately sized to fit into the hose connection/drain hole. NO wire coat hangers though.

Carefully feed the Zip Tie in to the hose connection. About 6" in the tubing will bend. You need to gingerly work the Zip Tie past this bend, until the Zip Tie bottoms out or you run out of Zip Tie to work with. The slowly remove the Zip Tie while rotating it. This will breakup clog. As you near the end of the Zip Tie coming out, be prepared for some water to follow. DO NOT perform any of this while the unit is plugged in to the wall outlet.

Hope this helped you solve the problem, Robert. Please let me know. Thanks.

Brisy, you have an electrical problem within the unit, which may require the help of Whirlpool Technical Service to solve. That is, unless you have a multimeter and want to dismantle the unit to find the electrical problem. Could simply be a shorted wire or something more serious, which could require replacement parts. Also, consider the age of the unit and would it be cost effective to repair it, as opposed to replacing it. Quite honestly, repairs, sometimes can cost almost as much as a new unit.

Hope this helped you. Please let me know.

Is the fan coming on

I doubt it,just the compressor
then it freezes

May need a new fan

Glad to hear that you thought to clean the filter, as that would have been one of my suggestions. Because, it's the most overlooked.

But, there is another one that equally overlooked and is probably the number cause of your humidifiers problem. The humidity extraction level is set to HIGH. Lower it to 32 - 35%. If your unit does not have an LED Screen readout, set the control on MINIMAL.

This is what gets confusing about the use of dehumidifiers. They work backwards from what most people think. The lower the setting, the more moisture/humidity is extracted from the house. The higher the setting/numbers, the more humidity remains in the house. The higher setting would be used only in the Winter, because removing all the moisture and humidity will make the house uncomfortable.

If this wet area, you mentioned is a basement. The ambient air temperature at floor level is colder than at chest level and dehumidifiers don't work well in temperatures between 40 & 60 degrees F.
If this is the case, placing the unit up off the floor on a sturdy table, counter, etc that can hold the weight of the unit, plus a full bucket of water will generally solve the problem.

Also, be sure that you're maintaining at least 12" of clear air space on all sides of the unit. If the air flow is obstructed, the unit will run all day and not extract any water.

Hope this helped you troubleshoot and solve the problem. Please let me know. Thanks.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

First of all, here is the main ONLINE SUPPORT page for your model:

http://www.ajmadison.com/cgi-bin/ajmadison/AD35USS.html


And here is a direct link to the ONLINE USER'S MANUAL for that model:

http://www.ajmadison.com/ajmadison/itemdocs/1188927.pdf


To view the Support Page or the Owner's Manual with Operating Instructions just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated and the contents of the Owner's Manual.

You may need ADOBE READER installed on your computer to read PDF documents.
You can download this free at WWW.ADOBE.COM if necessary.
Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there, then follow the onscreen instructions to install the software on your computer.

Well, the first obvious thing to check is whether your collection bucket has a hole or a crack in it which is allowing the condensate to leak out onto the floor.

The other possibility is that you are missing your DRAIN CONNECTOR COVER which blocks up the drain hose connection on the side of the unit. This hose connection is used when you want to run the unit continuously with a drain hose attached and don't want to have to empty the bucket all the time. There shoud be a small screw in plug to cover this drain connector when not in use. See page 7 of the manual for detailed instructions and illustrations.

If your collection bucket is just overfilling and spilling onto the floor and the unit just keeps on running anyway, then you have a problem with the float level shut off switch which needs adjusting or replacement.

Please comment back here to this page if you have any details to add, have any questions, have difficulty accessing the links, or just require further general assistance and I will respond as soon as I see it.

I hope that was helpful to you, good luck.

If you choose to rate this solution using the Thumbs Up scale provided, I thank you very much for your time and consideration.

Joe.

Hi,

There are many reasons why a dehumidifier will not work or collect water.

Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifierDehumidifier is running but no water is in bucketheatman101 []\][\

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

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If the hose is connected to the tap on the drain pan/bucket, did you knock out the center of the hose connection on the bucket? If you didn't that's the problem. If that's not where your hose connection is located, do not put the bucket back in. It triggers the unit to fill the bucket and not use the hose drain. Keep in mind the hose must remain lower than the connection on the dehumidifier to drain properly.

It's generally part of the water collection container. It will look like a garden hose connection. But, their is a plastic knockout that will have to be removed. If it's not part f the container, remove it and look in inside the cavity where the container was, for a hose connection like I described above.

Hope this helps solve your problem.

Hi,
There are many reasons why a dehumidifier willnot work or collect water.
Here is a tip that I wrote to help people to figure out what is going wrongwith their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101

Hello,

if it does not power up, then it means its having a power problem. it might have worked fine in the past, but that's electronics for you. Power surge, irregular power supply, excess power supply, etc can affect the unit thereby not making it to power on.

This unit must have a power supply board in it where power enters from the mains. A capacitor, fuse, diode, etc may have been defective on the power board and maybe that's why its not making the unit turn on. There might also be some disconnection or something, inside the unit which is not making it to power on.

To actually find out what's wrong, you need to disassemble the unit with a screw driver and check what's wrong. You will be needing a meter in order to test the components on the power board, once you detect any bad component, you can make necessary replacement at any electronics accessories store withing our vicinity. This is the only way by which you can detect the problem.

Of course, testing the power board with a meter will require someone that has the ability. So it you can't, then you might be needing the help of a repairman or you can call a friend that has the ability to help you out.

I wish you the best of luck.

Hi,

There are many reasons why a dehumidifier will not work or collect water.

Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101
//

Hi,

There are many reasons why a dehumidifier will not work or collect water.

Here is a tip that I wrote to help people to figure out what is going wrong with their dehumidifier

Dehumidifier is running but no water is in bucket

heatman101