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Dyson Ball DC24 Bagless Upright Vacuum - Page 9 Questions & Answers
Dc24 broken belt. Where do I get a replacment!
Hi there, it's Jack at Dyson.DC24 uses a belt engineered to last the lifetime of the machine. It's protected by a safety cut-out system, which shuts off the brush bar if something jams it. If the brush bar in your machine isn't rotating, it's likely the machine simply needs resetting. This is simple to do - please follow the steps shown in the video below.The brush bar will never rotate when the machine is standing upright, so make sure you recline your machine into the vacuuming position before testing it after the reset procedure.I'm confident that this will resolve the issue, but if you would like any further advice, please give our freephone customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).Best wishes,JackDyson Online Customer Support
http://www.dyson.com
I have removed the obstructions in the brush bar and the brushes still will not rotate. What else can I check?
Hi Genie, it's Jack at Dyson.Once you've cleared any obstructions from around the brush bar and inside the cleaner head, you need to reset the machine. This is easy to do - just press the button in the red recess on the side of the cleaner head. It can help to use the eraser end of a pencil to press the button.The procedure is shown in the video below. The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.I hope this helps, but if you'd like any further advice please get in touch with us directly. You can reach our freephone Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).Best wishes,JackDyson Online Customer Support
http://www.dyson.com
Where can I get an instruction manual or can I
I just "googled"
instruction manual "Dyson DC24 " filetype:pdf
http://media.dyson.com/downloads/US/floorcare/Manuals/dc24_opmanual_usa.pdf
It was the first "answer" to the query:
Not very difficult really
Brush bar rattles
here is a video how to strip down the head so you can see if anything is loose,
Replace belt
this video will show you,this is dc25 but should be the same
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