Top 20 Singer CE350 Questions & Answers

All sewing machines are 'picky' about being threaded correctly. As you seem to understand. There is no shame in asking the seller for help.

Before any Singer Futura embroidery software will open, your machine must be on and connected by USB cable to the PC. It serves as a dongle. Many high-end programs require that a USB plug called a dongle be inserted before their program will open; connecting the PC serves as a substitute for that.

Hi there,

Go to: http://www.futura-support.com/ Click on Service update in the left hand menu, wait for the new menu to open and click on CE 350. Read carefully all the information. Download the update for Windows 7. It is also useful to download the instructions on the same site under the following heading:

Click here to read detailed installation instructions, or click here to download the instruction guidelines in .pdf format.

Enjoy!

Go to http://www.futura-support.com/downloads/ce150.html. There is a link on the page for an update to download and ALSO a link for very explicit instructions. They're a little complex, but if you follow them carefully, step by step, you should be fine. Just be sure to read them through FIRST.

If you need any help following them, let me know. I'll be happy to help you in any way I can.

Also, be sure that you UNINSTALL any Futura software and updates you've had on your computer BEFORE you start to reinstall anything.

Leave me any comments back if you need ANY help, including if it's something like the uninstall. I don't know how familiar or unfamiliar you are with PC's, so please don't feel you can't ask. I've helped a number of people get the updates running, and I will be only too happy to do the same for you. I know Singer's support sucks!

Well, first check to make sure that your machine is on a level surface and is completely balanced. Now totally unthread, insert a new needle, now with the presser foot up, rethread according to your manual, pull the top thread-it should move smoothly. Now put the presser foot down, it should barely move. This should seat your thread in the tension discs properly. If, this does not work, call Singer at 1-800-4singer and find out what the story is.

Unfortunately, the only place I found after searching andsearching months ago was to go back to Singer itself and pay for a new CD. Thecost was $100 as of January, 2011. It doesn't do any good to copy someone's CDor for someone to get it to the internet for you to download, because when yougo to install the software the program asks for you to put the CD in the drive,and the program knows to look for an original CD.

First, there's a Windows 7 update available atwww.Futura-support.com. Click on the lefthand side, then on CE100/150/250/350,etc, etc. Follow the directions CAREFULLY. First, be sure the uninstall ALLFutura software you've attempted to install and reboot your PC.

If for some reason this doesn't solve you're problem, I've posted a set ofinstructions athttp://www.fixya.com/support/r8955271-use_machine_windows_7_or_vista that willallow you to run the software under XP on your Windows 7 machine. This is a bitmore complicated a solution, but if you follow the instructions carefully, youshould be fine. Try the Futura update first, though.

I hope this solves you're problem. Happy embroidery!

With the embroidering, some of the bobbin thread is SUPPOSED to show on the top of your embroidery-the machine isn't doing anything incorrectly. You'll need to thread your bobbin with the same thread as you are using with the top. I had the same "problem" when I first got the machine and took it to a wonderful local technician whose helped me with a lot of things who informed me that this is perfectly normal on embroidery machines.

Yes, it can be installed on Windows 7. Check the Futura support sight at www.Futura-support.com and look on the right hand side under downloads. There's a download listed for CE150/250/350, etc, that applies to XP 32 & 64 bit, Vista and Windows 7 32 & 64 bit. Follow the directions CAREFULLY! If this doesn't work for you, I've posted a set of instructions under CE100 solutions for running the CE100 software on Windows Vista/7 by installing a Virtual Machine software on Windows 7 that works regardless of the situation.

The update should work for you perfectly, however. Just make sure you uninstall the Futura software and reboot your machine BEFORE you do anything else and follow the instructions from the website carefully! Good luck!

1.needle in backwards
2.upper tension to tight
3.needle bent-try rolling the needle on a flat surface to see if it's bent or not
4.thread may be hanging on bobbin case-check for lint or fragments of old thread
5.try different thread

Update with WIndow 7 support is already available at:
http://www.futura-support.com/downloads/ce150.html

If you applied wrong patches you will have to uninstall Futura, reboot, install from the beginning the basic version and then apply an update 3.0.0.9

Turn the software on your cpu, turn on Futura, the hoop handle will move automatically, then attach the hoop, send the design to the machine, lower the foot handle, press start. Important, avoid jamming the bobbin by using cotton thread on the bobbin. And you should have received a software tutorial to read before using the machine. I have a Futura CE250, the tutorial is easy and fun.

Raise the needle to it's highest point and the bobbin case should snap back into the shuttle.

There is a troubleshooting utility in your Futura folder. Launch it and send its report to futura-support.

Make sure your machine is properly threaded. Use both hands when you thread it. First test your machine sewing regularly, if is fine it could be the tension. It has the tension preset but sometimes it requires for it to be loose or tighter. Also make sure your needles are properly installed. the flat part suppose to be facing away from you.
Are you filling your bobbins in embroidery mode? It helps a lot! Look for the steps online.

Windows 7 support will be in the next update (3.0.0.9) within this or next week.

From Monday 21.12.09 will be available through Live Update for models ce-150/250/350, ses1000/2000.

I had the same problem for a LONG time. Yesterday I finally removed the top and the cover for the upper tension and found thread fragments under one of the discs. I removed it and used compressed air for dust clean out and it is working wonderfully. Good Luck