20 Most Recent Bose SoundDock digital music system Docking Station for iPod - White (35703) Questions & Answers

I had the same problem. Very frustrating. Tried everything. Discovered the solution. The device that the remote control sends a signal to is located inside the grill of the SoundDock. The receiving device has a lens (which we can't see since it is hidden inside the grill). It can get dust on it that interferes in the signal being received and the remote can then only adjust the volume up and down but no other feature. I sprayed my grill with a can of air. Not being sure exactly where the device is, I sprayed the entire grill, being careful to spray from six inches or so from the grill. Just like that - the remote then was immediaely fully functional and I have ever since been able to use all of the remote's functions. Steve

I had this problem on my SoundDock. My iPod would charge on the dock just fine and when I played my iPod on the dock, it would look like it was playing, but have no sound. Since my Bose was out of warranty, this is what I did to fix it. #1 Unplug the adapter. #2 Unscrew the four large screws on the bottom of the speaker and the three small screws under the dock. #3 You'll see one long ribbon connection and one very short one. Check to see if the ribbon connector coming from the front of the speaker system came loose from the green board. You'll only be able to see 1/2 an inch of it sticking out, and it's not easy to plug it back in, but it's possible. Just take your time. #4 Carefully put everything back together being very careful not to let the ribbon fall out of the plug again. #5 Make sure to plug in the DC adapter the correct way. There's a very subtle difference, but there is a difference. There are four prongs - two are square and two have slightly rounded corners. If it's not plugged in the correct way, the dock will have a static clicking sound. On my adapter, the words "DC power" are on the top of the plug.

If it's over 5 years old, it won't work. Sorry budd

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Sounds like it's either a problem with the connector on the iPod or on the dock. To find our which see if it works okay on another dock - if you know anybody with one our text it on a demo model in a store. Or it could also be the plastic dock adapter - take our the adapter and try docking without the adapter.