20 Most Recent Dyson DC40 Multi-floor Vacuum DC40 Questions & Answers

Question edited for clarity. Question moved to model category. You say 'vacuuming the floor'. Hard floors should not have the brush bar turning. The brush is for carpets only. There are two belts on this machine. One is between the clutch unit and is very hard to remove. you can however remove the brush belt and remove all fluff, hairs and threads and then replace the belt.

Hi Alan, it's Jack at Dyson. From what you've described, it sounds as if you may have a blockage inside your machine's internal hose or changeover valve. This is housed within the ball assembly, so it may not be immediately noticeable. Please follow the steps shown in the images below: If you'd like further help or advice after giving this a try, please give the Dyson Customer Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

Hello, this is Ava with Think Crucial. There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance. First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing. While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all. You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10 https://www.thinkcrucial.com/search?type=product&q=dc40 I hope this was helpful. Ava B. Think Crucial Customer Care http://www.thinkcrucial.com/

check all moving parts and put oil were needed.

Hello, this is Ava with Think Crucial. You may refer to your Dyson DC40 manual by clicking on the link below. Dyson DC40 Operating Manual You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10 https://www.thinkcrucial.com/search?type=product&q=dc40 I hope this was helpful. Ava B. Think Crucial Customer Care http://www.thinkcrucial.com/

Hello, this is Ava with Think Crucial. There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance. First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing. While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all. You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10 https://www.thinkcrucial.com/search?type=product&q=dyson+dc40 I hope this was helpful. Ava B. Think Crucial Customer Care http://www.thinkcrucial.com/

If you cahnged carpets It not Made for the New soft Carpets If not there is a small wheel under the nozzle in the front that night be broken

Hello, this is Ava with Think Crucial. There could be a number of reasons why your hose has lost it suction. It could be that the hose is damage. If not, then you may want to check the hose for any blockages and make sure the the hose is fitted correctly at the machine. You may also want to check the inside of your u-bend cover for any blockages. Please make sure to unplug your machine from the power before doing this. Incase your parts needs replacing, you may order replacement parts for your Dyson vacuum by clicking on this link: http://www.thinkcrucial.com/collections/vacuums/collection-filter-fits-vacuum-dyson As a special offer here is an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10 Ava B. Think Crucial Customer Care http://www.thinkcrucial.com/

The plastic it screws into is stripped. Fill the hole with quick set Epoxy and install the screw before it set completely..

How to Repair Dyson vacuum cleaner Try using the link below to address your problem.

returns are up to the place of purchase. we can not answer that for them. contact the place of purchase. the suction can not be adjusted.

Start by checking your power cord, then the switch.

There is a micro switch that turns the brush roll on when you pull the handle back into the vacuuming position. Start by checking to see if you are getting power to the micro switch.

The hose is blocked, so you have very little suction at the end. The vacuum in the hose is pulling the hose shorter. With the vacuum turned off, push a broom handle through the hose to dislodge the blockage.

Hi Miguel, it's Jack at Dyson. Unfortunately this isn't something we can provide you with information on. We'd always recommend having this type of repair carried out by a qualified Dyson engineer to avoid any damage. Depending on the age of your machine, it's also possible that this repair would be covered under the Dyson guarantee. I would encourage you to get in touch with us directly for some advice. You can reach the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK). We'll look forward to speaking with you.

Go to dyson website for a parts list or google dyson parts lists on google images

Hi, it's Allan at Dyson. I would recommend contacting Dyson directly to discuss this. The smell may be perfectly innocuous but it might be worth asking a few questions and diagnosing it. Please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand. All the best, Allan

Hi Hans, Thanks for your question. To clarify, there are no belts to replace as the cleanerhead is directly driven by a brushbar motor. The first thing to have a look at would be the video detailed below. I would suggest this will solve the problem but if it doesn't, I would recommend making contact with us directly via the Dyson Helpline on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand. I hope this helps, Allan

Hey Mikchelle, I am sorry to hear you are having trouble with your Dyson DC40. After having checked to see if there was any debris stuck in the brush bar, I would then move on to checking the filters. If your filters are clogged and do not allow air to flow freely through them it can make it very difficult to move your vacuum. Try washing or replacing your filters if they are too dirty. Another thing you should check for is whether or not the brush bar is adjusting based on the surface you are covering. It should be at a different height depending on if you are on carpet or hardwood. You can purchase replacement filters direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10 http://www.crucialvacuum.com/ I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you. Jeremy Lerner Crucial Vacuum Customer Care http://www.crucialvacuum.com

Hi Debra, it's Jack at Dyson. This issue sounds very unusual - it sounds like the changeover valve mechanism is damaged. However, you may want to double-check that there are no obstructions within the changeover valve which could be preventing it from working correctly. Our video guide will walk you through each step: If you'd like further help from our experts after giving this a try, you're welcome to contact the Dyson Customer Helpline directly. If a repair or a replacement part is needed, our experts will be able to confirm whether this is covered under your Dyson warranty. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).