Kodak EasyShare EX1011 Digital Picture Frame - Answered Questions & Fixed issues

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You must take pictures and transfer them to a memory card using a computer. Here is a link to the manual: http://resources.kodak.com/support/pdf/en/manuals/urg00722/Digital_Frames_UG_GLB_en.pdf

USE REDUCED SIZED PICTURES

On the contrary. The EX1011 is designed to work with SD cards. Your 4GB card is actually an SDHC card. While it fits into the slot, it is electronically incompatible and the frame will not recognize it as a memory card. You need to use SD cards, 2GB and smaller.

Hello,

Please note that I can not see what the other expert posted, I can only see your posts. Anyway, how is your computer connected to the digital frame? Is it through a cable or wireless? If you are trying to connect it wireless, your computer should be connected to a "wireless network" by using a router with wi-fi capability. Do you have a wireless network?

Hi there,

The Kodak EasyShare EX1011 Digital Picture Frame has no battery. To know the complete specification, please click on the link below.

http://store.kodak.com/store/ekconsus/en_US/pd/EX1011_Digital_Picture_Frame/productID.145104900

Hope this helps. Thank you for using FixYa.

Try these troubleshooting steps:

1. Turn the frame off.
2. Unplug the power cable from the wall outlet.
3. Remove any memory card or flash disk from the frame.
4. Connect the power cable directly to a wall outlet.
5. Turn the frame on.
6. Use a paper clip to press the button inside the pinhole on the back of the frame.

If after trying the above steps and the frame still have the same problem, then we need
to send the frame in for a repair as per warranty guidelines.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at www.kodak.com/go/itg

I had this same issue. I hadn't used my frame in about a year and wanted to turn it on to show photos during the holiday gatherings. When i turned it on it would boot up then shut off. I realized the cord I was using wasn't the original cord and the output voltage was too low to power the frame. Make sure you are using the correct ac/dc cord.

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This seems to be a known problem with Kodak digital frames. I have one and had this problem, hence me searching the net and finding this site.

Anyway, I think I solved my problem when I changed the picture transitions from random to just left swipe. It hasn't turned off since unless it's on the off schedule. I noticed it not showing anything but then I heard audio on one of the videos I had in the USB drive. This meant that it's still on but it's just not showing anything. Changing the transition to just left swipe kept it on. My guess is that some fade to/from black is messed up and kept the screen black. I've had this frame for years so maybe it's just due to age.

There should be little problem with it being left on all the time, the frame should be able to run indefinitely with little defect. Make sure there is nothing like drapes or books etc around the frame so it can give off the heat that will naturally occur from being left on all the time.

did you ever get this out? im having the same problem

Try with a different adapter.
If this doesn't work do contact KODAK for a repair

An Out of Warranty repair for this model for this fault is about 48 pounds + shipping to the repair centre.

In order to arrange your repair: Contact KODAK:
http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=14563&pq-locale=en_US&_requestid=3490

Sorry no previous firmware versions are available.

Please note if you cable is faulty. Meaning not powering your unit up KODAK will exchange the cable free of charge if the frame is covered under warranty.

If not you will need to purchace a new cable: Either online or by calling the service centre:

contact KODAK in order to arrange a repair or order a new cable. Remember your cable is covered under the same warranty as your frame, so remember your serial number when calling:
http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=14563&pq-locale=en_US&_requestid=3490

You may try the online troubleshooting guide at www.kodak.com/go/itg and if it does not resolve the issue at the end of the guide you can fill out a form to send the frame for repair and also just an FYI the frame is warranty for one year and you must a copy of your receipt before sending the frame.

You can try to reset the frame by pressing the RESET button at the back of the frame try to check the small hole that only paper clip can fit in, once done with reseting upgrade the firmware of your picture frame again even it has the latest version of the firmware

The firmware of your digital picture frame needs to be updated but since you can't do anything because after a few seconds the frame will shut down it needs to be send for repair. To process repair visit www,kodak.com/go/itg. Follow the troubleshooting guide page and at the end of the troubleshooting guide you will be able to fill up a form to send frame for repair.

1 utf-8 0 false false false MicrosoftInternetExplorer4 I highly advise not to forcedly take it out of the frame as it may damage some parts of the frame.

Your frame will be repaired per warranty guidelines. A product is warranted for 1 year from the date-of-purchase. For an In-Warranty repair, a “Proof-of-Purchase” is required. If the repair center finds any customer induced damaged, the warranty will be voided and you will receive a notification from the repair center in such cases.

Process the repair at www.kodak.com/go/itg