20 Most Recent
Brinks Anodized Dial Combination Padlock Questions & Answers
What happened to the lockwas a keyed entry twin pack one came apart why?
Janice the part you are describing is called a snap ring, and it probably is intended to hold the knob assembly together. If you are feeling courageous, you could take the one that was assembled correctly off the door and see if you can locate where the snap ring is supposed to fit. Arguably this is a manufacturing defect, and as the product has a lifetime warranty, I would suggest contacting Brinks. Toll Free: 1-800-562-5625 Your product number is 2103-109.
Not finding what you are looking for?