20 Most Recent Electrolux Pronto 2-In-1 Stick/Hand Vacuum - Cayenne - Page 3 Questions & Answers

This model does not have a belt it is a direct drive motor in the bottom unit. Turn the head over so you are looking at the brush, to one side is a screw which a coin (penny works just right) will turn. Take out this small cover and remove the brush unit. Clean the ends of hair or whatever is clogging it up and set it back in place, be sure to engage the brush teeth at the other end. Hope this helps Fix Ya up. Be sure to clean the filters yes there are two, one is inside the other.

Electrolux... | Answered on Aug 09, 2011

this model has been recalled Call (800) 932-1778 t

Electrolux... | Answered on Aug 03, 2011

The battery replacement for the PRONTO is not a consumer level maintenance procedure.
However, I just replaced the 4 original EMX1600sS batteries by anotther model with the same specs and my PRONTO is working fine now. The battery model is
Tenergy 2/3A Size Rechargeable Battery 1.2V 1600mAh NiMH W/ Tabs
Those are a little smaller than the originals but with the same capacity of 1600mAh and can be easily found in the web.
There are other similar models available that could be used but have in mind the limitations for the dimensions and capacity in mAh.
The dimensions of the original cylindrical batteries are aprox. 33 mm (1 1/4") X 22mm (7/8").
Anything under those specs should work.
Good luck.

Electrolux... | Answered on Jun 25, 2011

The hose is not sold online at aftermarket parts suppliers but im sure you can contact them for assistance.....

Electrolux Home Products - North America
PO Box 3900 Peoria, IL 61612

Monday - Friday 8:00 AM - 7:30 PM CST
Saturday - Sunday 10:00 AM - 6:30 PM CST

Electrolux... | Answered on May 10, 2011

Try the Electrolux support site >>>>> Support

Electrolux... | Answered on Mar 05, 2011

First I would ask you to check the filter. There are two filters, one inside the other. Pull the filter out of the hand unit, stick your fingers down inside the filter and hold the outer filter and pull them apart. Be sure to clean the inner filter as well to re-claim some lost suction power. Please check the hose from the floor unit to the hand unit make sure it is clear and fits well. There has been some problems with this models battery's and you may be able to claim some repair due to a recall. I can not find a dealer in your area. But you can check the Electrolux support site.

Electrolux... | Answered on Feb 09, 2011

Did you check the smaller filter inside the main filter? The main filter comes apart to reveal a smaller filter inside the main filter. This needs cleaning also. If you have found and cleaned that one also. Check the Hose at the bottom for restriction. Thats about it.

Electrolux... | Answered on Jan 27, 2011

There is a filter inside the main filter. Once that filter gets clogged it will loose suction. Pull the filter and clean it, you can wash it by hand. Turn the unit roller side up and check for a small screw cover that you can use a dime to loosen. This cover is used to remove the roller unit. Once out check and clean then check the gear assy. for miss-alignment.

Electrolux... | Answered on Jan 27, 2011

Turn the unit bottom up, Looking at the roller to the one side is a screw cover, you can use a dime to unscrew the cover and pull the roller unit out ans check for miss-alignment of the gears.

Electrolux... | Answered on Jan 27, 2011

Take the small vac. out of the main unit. Check the contacts on the inside of the main unit and also on the back side of the small vac. Be sure they are all clean and that none are bent. Check also the back of the main unit to the base contacts; same here make sure they are clean and free of dirt. Check the transformer wire from the wall to the base fell for hot spots or kinks. If all these things are in good shape, last ditch is to put the small vac. in a zip lock freezer bag and put it in the freezer over night and then try to re-charge it. It that does not help. It should have some warranty left. I think it has a year of warranty. See web site >>>> Warranty Info. Hope this helps.

Electrolux... | Answered on Jan 27, 2011


You can buy it separately in the Electrolux service center if you need it urgently.Please choose the are in electrolux and choose the nearest service centre.


buy online

Please do rate the solution if the issue is resolved or post a comment for further assistance.

Thank you for using fixya have a nice day:-)

Electrolux... | Answered on Jan 02, 2011

Sorry to read about your problem, I hope this helps you out.

you batteries are past their recharge life..need to replace

I tried to help you. Please help me and Rate/Vote on my response, thanks and good luck

Electrolux... | Answered on Dec 23, 2010

for this problem I would get in touch with electolux directly and they will tell you which and they will also have access to a new one if you need it..There are electrolux authorized dealers all over Canada and the USA so depending on where you are just pick up the phone book and goto the yellow pages under vacuums and that will give you the info that you need. Thanks for choosing Fixya.com

Electrolux... | Answered on Dec 12, 2010

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