20 Most Recent Jensen Rock-N-Road GPS Questions & Answers

Any luck getting this fixed. Mine is in the same mode and I don't know what to do????

Mine did this a few months after I bought it, it was still under warranty so I sent it back in to Audiovox. They ended up sending me a new unit but it took a pretty long time, their customer service is not very customer friendly... when this one dies I'm going Garmin.

Hi.

This happens when the language files stored in your Jensen's memory get damaged. The Sat Nav system will look for new language files on your USB memory, and return the error.

Often the problem happens after formatting the disk.

I suggest to start trying to set language to English.

In theory you are supposed to restore the flash image from original CD or computer backup.

A first attempt to fix the problem can be done resetting the Sat Nav. Just take out the battery for ten seconds.

If you have the original CD, files to be restored are in the IGO folder, and must be copied into the flash disk.


Files to be copied are

• igolaunch.exe
• IGOPATH.TXT
• SettingsBackup.ini
• TAHOMA.TTF
• TAHOMABD.TTF

If that does not work, contact Jensen/Audiovox clicking here, they will enable a download of the language files to replace the damaged ones.

Hi.


This happens when the language files stored in your Jensen's memory get damaged. The Sat Nav system will look for new language files on your USB memory, and return the error.


Often the problem happens because you formatted the disk.


I suggest to start trying to set language to English.

In theory you are supposed to restore the flash image from original CD or computer backup.



A first attempt to fix the problem can be done resetting the Sat Nav. Just take out the battery for ten seconds.


If you have the original CD, files to be restored are in the IGO folder, and must be copied into the flash disk.


Files to be copied are

• igolaunch.exe
• IGOPATH.TXT
• SettingsBackup.ini
• TAHOMA.TTF
• TAHOMABD.TTF

If that does not work, contact Jensen/Audiovox clicking here, they will enable a download of the language files to replace the damaged ones.

call audiovox suport

The language files needed for the unit to function (in maps, menus etc) are most likely deleted, missing or corrupted.

contact jensen or take it to a dealer to get it fixed.
http://mobile.jensen.com/jensen/JensenProductDetail.do?ACTION_TYPE_ID=ACTION_TYPE_PRODUCT_DETAIL&ACTION_CATEGORY_ID=STR_CATEGORY_GPS_NAVIGATION_SYSTEM&ACTION_PRODUCT_ID=NVX430BT

Try contacting jensen support they may be able to supply you with files and instructions on how to fix it, if not im sure they will direct you to a dealer / service center.

You can also try submitting the question on this page
http://voxrightnow.custhelp.com/cgi-bin/voxrightnow.cfg/php/enduser/ask.php?p_sid=7zojACDi&p_accessibility=0&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PWRmbHQmcF9ncmlkc29ydD0mcF9yb3dfY250PTE0MyZwX3Byb2RzPTImcF9jYXRzPTAmcF9wdj0xLjImcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3NjZl9icmFuZD0mcF9wYWdlPTE*&p_srch=1

let me know how it goes.
Thanks,
Ekse

Hi,
Go to the product owner website and search for product support you will get all information there.

I'm about to return my Jensen NVX430BT because apparently the maps cannot be updated! The maps installed on the unit I just received are obviously outdated and there is no support from Jensen to get them updated. Too bad, this thing has it all except good directions.

Contact Jensen to inquire.

You need to contact Jensen product support website.