Follow these steps to resolve the error message. It might not be necessary to complete each step to fix the issue.
Step one: Disconnect all data cables and devices from the HP product
-
Disconnect any USB, Ethernet, or parallel cables from the back of the HP product.
CAUTION:
Do not disconnect the power cord during this step.
Figure 1: USB connection
Figure 2: Parallel connection
-
Remove any memory cards or USB drives from the HP product.
Step two: Turn the HP product off and then on
-
Press the Power button (
) to turn off the HP product.
-
Wait 15 seconds.
-
Press the Power button (
) to turn on the HP product.
Step three: Reconnect the data cables and devices
-
Press the Power button (
) to turn off the product.
-
Reconnect one USB, Ethernet, or parallel cable to the back of the product.
-
Press the Power button (
) to turn on the product.
-
Check the display for the error message.
-
If the error message does not display
, reconnect another cable, and then repeat steps 2 through 4.
-
If the error message displays
, replace the cable you just reconnected with a new one. Go to the
How to Buy HP
page to buy the replacement power supply for your product.
Step four: Determine if the HP product uses a power cable or a power module as the power supply
If the power supply is a cable with electrical connections at each end, the product uses a
power cable
.
Figure 3: Power cable
If the power supply is a cable connected to a module or box, the product uses a
power module
. The power module might have a permanently attached power cord, or the power cord might detach from the power module. The term
power module
refers to both the power module and the power cord.
Figure 4: Power module
IMPORTANT
If the product uses a power module, make sure that the power module
part number is the same as the part number listed in the User Guide to
ensure you have the correct power module. If the part numbers do not
match, replace the power module. Go to the
How to Buy HP
page to purchase the replacement power module for your product.
Step five: Check the electrical connections and outlet
-
Disconnect the power cable or power module from the back of the product.
-
Disconnect the power cable or power module from any power strips or surge protectors.
NOTE:
If
the product uses a power module with a detachable power cord, unplug
the cord from the power module, and then plug it into the power module
again.
-
Wait 30 seconds
-
Plug the power cable or power module directly into a wall outlet.
-
Reconnect the power cable or power module to the back of the product.
-
Press the Power button (
) to turn on the product.
-
Monitor the product to see if it turns on then off again.
-
If the product remains on
, you might have too many devices plugged into the power strip or surge protector. You might also need a new one.
-
If the product turns off
, the source of the problem is the electrical outlet. Continue to the next step.
-
If these steps resolved the issue
, there is no need to continue troubleshooting.
-
If the issue persists
, see the next step.