20 Most Recent Tomtom GO 720 GPS Receiver - Page 8 Questions & Answers

That means North Bound

There's no problem. Use SD card.

Have you installed an expansion memory card in the 720? Sometimes it wont let you download music because you have filled up the internal memory. You need to put music on to the separate expansion card. BUT... when connecting to the computer to update map corrections and software, if you have not selected INTERNAL MEMORY when it connects, it won't be able to find the tom tom software, so it will just think you have another external USB hardrive attached. SO... take the expansion card out of the tom tom, then connect the tom tom to the computer in the normal way - Voila, suddenly it now sees the tom tom and you can update software. But do not download any more music to the internal memory. Ultimately you will have to format the EXTERNAL expansion card to clear it of any tom tom software updates, then download ONLY MUSIC to the external card. Do not hit Update My Tom Tom while connected to the external card - only do this when connected to the internal memory.

You need a Tom Tom USB Cradle that will allow you to connect your tom tom to a computer. Assuming you already have one, then just connect the Cradle to a working USB port on the computer, then with the computer turned on, plug your GPS into the cradle. It should come on automatically and ask you "Connect to Computer?" Just press Yes on the GPS screen and your GPS will attempt to talk with your computer. It will automatically download updates for your system software and any mapping corrections made by you of other users. If it does not automatically download updates, then you need to launch Tom Tom Home. Once this launches one of the first screens has a button titled "Update My GPS" Just touch this bitton, or click it with your mouse... and you will be away.

Well I finally figured it out for those who might run across this problem.

It seems that when it got hot and expanded the grey bezel around the screen would touch the screen just enough to activate it. I gently pried the bezel up just a bit and it seems to have solved the problem.

From Ban One

Connect your TomTom to your PC and open the drive in "my computer". Locate the ttgo.bif. Copy and paste the ttgo.bif onto your desktop (do not skip this step in case something goes wrong) then go back to the TomTom and delete the ttgo.bif. after deleting ttgo.bif open TomTom home. It should then tell you you need a operating system. Let TomTom load the system. You may have to do this a couple of time to fet the latest operating system back onto your TomTom.

The TomTom 520 and 720 are the same unit. the differance is the maps. The 520 has maps of the US and the 720 has maps of Europe. Download the free clearflash utility from TomTom and run it a couple of times. This should clear up your problem. Sometimes the mapset config in the map gets full and it has to be cleared.

Try get checking for updates.

the other users who faced the same error tried this instructions and solved the problem as follows:-- We have a result!
After calling the helpline to find it was number unobtainable! I returned the unit to Halfords who called another helpline number. They took my e-mail address and when I returned home an e-mail was waiting with the following instructions which worked.
I now have a fully functioning TomTom! Thanks for the advice fellas:

Thank you for contacting TomTom Customer Support.

In this email you will find the solution for the error on your TomTom. This solution can be used in the following situations:

• The device hangs in the start screen (splash screen)
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

push the reset button for 15 second then push on/off button for 5 second, it will start now

Use Windows explorer or some other file manager to view all folders and files on your docked (and powered on) Tom tom unit.

If you don't see a folder in the root of the unit called ASR, then create it.

Now, in the folder ASR, you create a text file using Notepad. Just put a 1 in it, nothing else. Save the file as support_asr.dat and make sure in Notepad when in the Save as screen, you have selected 'All files' as the file type .

Finally, to make sure, in Windows XP, goto Control Panel-->Folder Options-->View tab, and make sure the option under Advanced settings window for 'Hide extension for known file types' is UNCHECKED.

i had the same problem; there is a simple reset solution, which is not described in either of the manuals which i have.
This involves removing the SD card, pressing a (tiny) reset button for 15 seconds, pressing the on/off switch for 5 seconds, then replacing the SD card. To locate the reset button, try the TOMTOM website/Support

discharge battery.... connect 12v bulb from a car , to a tomtom battery.
after fully discharge, recharge again.
if no help- replace battery.

Hi,

the road maps for this model are on An SD Card.
If you don,t have the SD Card with the maps on, your roadmate won,t find them.
You can also contact:- Magellan for mapping updates.

I believe they do not supply the roadmaps with this item, which @ $1. 200 is a bit of a rip-off however good and accurate they are.

It is already fixed . Thank you.

Sounds like the speaker has blown.
I supply Tomtom replacement speakers. Dead easy to replace. Just give me a shout if interested [email protected]

No Maps Found usually means the Application on your internal memory is not the latest one, or the map did not download correctly.
Make sure when you select internal memory when updating your device on home, that you update the application as well.
V8351 should be the latest application for your device.

Turn on your TomTom and on the map screen tap anywhere, next tap the wrench at the bottom next to the forward arrow, tap the forward arrow until you see a icon of flags, tap the flag icon and set your language

Call these guys,

They do out of warranty repair for tomtom
Teleplan - 02 87186 510

Cheers

If you have a picture of your current or last position Tap on the middle of the screen.

Then

In that main menu look for a Spanner or a Wrench (some sort of tool) you will need to tap on that.

Then

You will see a blue arrow pointing right.
Keep pressing it until you see an icon with 3 flags, click that and you should be able to put it back into the English or another language

Thanks,
Pabz