20 Most Recent Creative Labs Zen Digital Media Player - Page 8 Questions & Answers

First back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/pause button and turn it on simultaneously. It will then enter recovery mode. Scroll down and select format (all) and let it format and it should work like normal. If it freezes again, then you may need a firmware update.

Here is the Creative mp3 help site, click on your unit picture and the support page for your player will come up.

you will have to browse through the items in here to find what you want...

find a way to remove the battery

i had this same problem i would get the cord for the zen you have and hook it up to your computer and see what happens.
p.s.GOOD LUCK!!

maybe the file itself is corrupt.

Have you tried with other files?

If you did and they played well all you have to do is to get the song again

Hi
i think that a good firmware update would repair the problem
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=16999&prodName=ZEN
Make sure it's the good model and download the latest firmware
download it
connect your mp3 player and run the firmware updater
that should reset your mp3 player without erasing your song and display should be ok
Good luck

This worked for me - My Zen player had the same 'not connected problem'

From the Start menu, select Control Panel > System. From the window that appears, select the Hardware tab and then click on Device Manager. You will find a listing for your Zen Player - probably under Portable Devices. You may well see that the entry for Zen has an exclamation mark in it - delete this entry by right clicking your mouse. Reboot your PC with the Zen player still attached and you should find that the problem is cured.

Chris

theres a access hole on the bottom side of the player that says reset use a straighten out paper clip and insert to push the reset button and the player will reboot good luck

how do i get to work

ooohhh your eeprom may be damaged. do nothing. you need a professional who knows these specific devices, e.g. creative

i suggest putting in the toaster so the excess water dries and then using a car charger to charge really makes a difference. i've done it before

that happened to me once.....all u have to do is ......ok theres a small whole on the body of your zen.... take needle or a thooth pick and push it in.....theres actually a small button in that whole that would restart your zen without wiping away all the memory......sooo yaaa..... hope this helps......

First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Befor you turn it on, press and hold the play/pause button and turn it on. It will be in recovery mode. Scroll down and select reload firmware and connect it to the computer. You can download the firmware from here: http://support.creative.com/downloads/download.aspx?nDownloadId=10889

I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

idk how to put movies on but put your videos onto your computer then download them onto windows media player in your library and then go to sync and drag them to download and them click start sync

Dowload the Creative Media Explorer Software Pack. After clicking the link, be sure to Submit your operating system on the bottom of the page before downloading. Once Installed, use the Creative Video Converter to convert your video and transfer it to your mp3 player.

Use a paperclip to push the reset button throught a small hole on the bottom of the Zen. If the battery is dead, you may need to plug it in for a minute and then push the reset button while it's charging.

Did you install any drivers for this player?Try installing the drivers for the player if you have any for it then reboot then try plugging it in again to see if the PC sees it.If not,the player is broken.Most likely they can fix it with out proof of purchase but it may cost more then the player is worth.