Top 10 Canon PowerShot G9 Digital Camera Questions & Answers

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Question

  • 2,468 People Helped

Cannon power shot G9 won't turn on

I recharged the battery-no result. I thought the battery died, so I bought a new one. Charged it fully, no result. Camera is less than a year old!

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Answer

  • Most Helpful of 4 Answers

If it's under a year, send it in for warranty with proof of purchase. If the warranty has since expired, try this site: www.camerasandparts.com They're amazing for help with these. The no power problem on the G7 and the G9 is most often from a common loose screw that falls out inside the camera and causes a short, resulting in no power on the device. The site I gave you does the internal correction to the screws so you don't have to worry about the problem from keep happening. They're $89 with all of the service for the camera included and the repair and correction and even cover shipping back. The best part, they do amazing work on these Canons, good luck with it.

Posted on Sep 21, 2011

Question

  • 2,054 People Helped

will not turn on

Camera randomly turned off leaving lens extended. I knew I'd charged the battery early that afternoon but put the battery back on charge anyway, within a few minutes the green charge light was illuminated. I've tried cleaning the battery contacts and remove the memory card. So far nothing has worked.

Please Help!

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Answer

  • Most Helpful of 2 Answers

This is likely the cause of an internal screw that has come loose, it's very common on the G9. A great place to get help with this G9 problem is: camerasandparts.com since they just specialize in these powershots. They not only have the fix available but they have the correction so this never comes back, that comes with their no power service for the G9's automatically. I hope that helps, that's the place if you need help with a powershot, best of luck

Posted on Jun 24, 2010

Question

  • 1,921 People Helped

How do you restart the Canon G9 camera?

When we turn on the camera a piercing sound is made and the camera says 'lens error restart camera' how do we restart the camera?

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Answer

  • Most Helpful of 1 Answers

There is not way to reset it if you get “lens error”. The lens stuck, you need to send it for repair.

Posted on Aug 03, 2009

Question

  • 1,800 People Helped

Canon G9 stopped working

My G9 has stopped working leaving the lens extended. I've tried re charging the battery and with and without the memory card. the camera has not been dropped is there a factory reset procedure that I should follow or is it as I guess taking it back to Canon - I've had the camera since February 08 and amazed at the results I've had with it - so any help would be very welcomed,

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Answer

  • Most Helpful of 6 Answers

the DC/DC board or main board may short.
the DC/DC board is not cheap if you can find one.
maybe here is a cheaper way to solve this problem, but too long to post here, please check this link:

http://www.myfixtips.com/blog/digital-camera/who-killed-my-g9-133.htm

Posted on May 08, 2009

Question

  • 1,424 People Helped

video playing in fast forward with no sound

canon powershot g9 is playing video in fast forward with no sound... how do I fix this? thanks!

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Answer

  • Most Helpful of 1 Answers

This is a really simple problem and easy to solve.  Unfortunately the videos you've recorded cannot be changed back because they have been recorded in Time Lapse mode.  
With the camera switched on in Video Mode turn the control dial on the back (this is the dial to the right of the LCD screen).  This will change the settings from TIME LAPSE to STANDARD.  There are actually 6 different modes but the best one for normal videos is STANDARD.  There is a HIGH RESOLUTION setting,  however these record fewer frames per second (fps) so whilst the quality is better per frame,  there are half the amount of fps so the the movie will look at bit jerky.
It's really easy to accidentally twist the dial when holding the camera,  so always check the icon in the top right of the LCD before recording to make sure its just a yellow camera in a yellow square.  
This should be problem solved for all future recording.

Posted on Feb 04, 2009

Question

  • 1,311 People Helped

Camera: Canon G9 Lens is stuck

Camera: Canon G9 Lens is stuck out and will not fully power on when I tried. Screen will flash powershot G9 before beeping/whining and then displaying "lens error, restart camera" Thank you

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Answer

  • Most Helpful of 1 Answers

Fixing a Lens Error on a Digital Camera


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous interiors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particles that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Jun 10, 2011

Question

  • 1,293 People Helped

Canon G9 reads E16. What should I do?

Canon G9 reads E16. What should I do? I can review previous photos but I cannot take photos and it will automatically turn off.

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Answer

  • Most Helpful of 4 Answers

You can go to the website: www.camerasandparts.com and get their email address. They can help you for sure. They only service canon cameras and they are wonderful for help with the canons. Pretty much the place for help with a broken powershot and they charge about half of what canon does. The work with them is superb.

Posted on Oct 20, 2011

Question

  • 1,262 People Helped

problem w/ canon g9 camera

when i playback my videos they are playing in fast forward with no sound. how do i get the camera to playback the video in regular speed with sound?

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Answer

  • Most Helpful of 3 Answers

Make sure that you're not on timelapse, it should be standard to do a regular playback.

Posted on Sep 10, 2008

Question

  • 1,248 People Helped

lens error, restart camera, how?

lens error, restart camera, how?

Posted by on

Answer

  • Most Helpful of 2 Answers

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on May 28, 2010

Question

  • 1,209 People Helped

Cannon G9 will not power up?

My G9 Cannon all of the sudden would not power up?? It's been carefully cared for and I'm frustrated..

I've tried everything and cannot get it to work?

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Answer

  • Most Helpful of 5 Answers

Camera probably has loose screws inside that shorted it out. Try this site: www.camerasandparts.com They only work on the Powershots and they are excellent for help with these. The problem is usually that two screws inside come loose and short out the camera. The nice thing with Cameras and Parts is they do some fix to those internal screws so the problem doesn't re-occur. Plus they service up the whole camera with shipping back included for $89 all in. Not a bad deal, they do very professional work on these cameras. All the best to everyone dealing with this Canon G9 no power problem.

Posted on Aug 25, 2011

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