Canon PowerShot G9 Digital Camera - Page 9 - Answered Questions & Fixed issues

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

There is a separate data/time cell(button cell) in cameras. Check if yours has one and get it replaced.
Mine goes past that screen when I press menu button(that acts like cancel button).

Press the "DISPLAY" button until you get the display you wish. You can choose the information you want overlayed on the image in the custom display settings, see pages 55 onwards in your user manual.

While in video mode, turn the wheel on the right of the screen and you will see that you accidentaly had the camera's video setting on time laps instead of standard.

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many cameras, and NEVER use a case for this very reason.

A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.

Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:

Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).

Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.

Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Just Google the letters.

This is a common problem, often caused by debris getting into the camera body and lens housing. Get a can of compressed air attach a straw and give the crevice a good blast "body and lens housing" failing that! try tapping the lens housing with the side of your finger "gently" to see if it works, if yes! point the lens down and extend and retract a few times to get any further debris out.

The problem I believe is the sequence or flow of the connection.
With the camera turned off. Connect the USB cable to a computer USB port and the other end to the camera digital port turn the camera on by using the "Playback" button here is a diagram

Place diagram here


You know there is an easier and better way of transferring picture files and that's by using a memory card reader. A memory card reader plugs into the USB port of a computer and the camera memory card is inserted into the reader slot. The computer then looks at this as an external Hard Drive. Both methods will need you to format the memory card after the images have been downloaded to the computer. Formatting the memory card in the camera in which it is to be used will clean the card and making it compatible with the camera both the camera and memory card can then communicate without errors.

You can do it yourself.

http://www.youtube.com/watch?v=l7cPZckP_Wg

Good Luck
Allen

IS there a reset button on the bottom of the camera? Sony cameras have these and it helped me at one time. If the re is still no power, then an internal SMT fuse blew and it will require service, Not a bad camera to get fixed, but itll be a flat rate of 180.00 or so. I can fix these cheap or no charge if I cant, let me know pishta68 at hotmail dot com

Please make sure that you're using fully charged battery
Remove the battery, press and hold the power button for 5 seconds and then reinsert the battery..
Try using a different battery to check whether the issue is with the battery..
You may also check the battery poles using a multimeter to confirm this if you do not have access to a different battery..
If the issue persists, service may be required.
Thanks for understanding.

Is your means that: you can't see some of your picture from your camera screen? I have met this problem before, this is because you have do some a action for your image when your see it on your PC, such as flip... The camera can't read the pictures edited by the other software...So your picture haven't miss...they are on your card,,and you can moved them to your PC and you can see them all.
Wish helpful!

Are you trying new batteries in the camera? Also, have you tried to reset the camera?

Hi,

Your problem seems to be with the main circuit board it is not getting the power supply properly may be the battery contacts are defective. Clean the battery contacts with cotton and cleaning solution. If that does not work, you need to send the unit for repair. This is a common problem on this set.You need to send the unit for repair. The contact information for Canon :-

Contact Information for Inquiries

Canon U.S.A., Inc.

Customer Support Center

Phone:

1-800-OK-CANON (toll free)
1-800-652-2666

TTD:

1-866-251-3752 (toll free)


You need to tell that this is a common problem that many people are facing, and you might be able to get some discount on the repair cost.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

You most likely got a short in the camera. A great place if you need service for this model is www.camerasandparts.com All they deal with is service for the powershot models and they are not much at all pricewise. They have the G9 no power repair with the service on their site. Hopefully that will help, they are excellent for service on these particular cameras.

Hi, look I am sorry but the best thing you can do at the moment is nothing... what you should do, is immediately take it in for repair and pray that it can be recovered, usually when a camera like this takes a drop as you describe, often it proves fatal, there are some unbelievably delicate componentry inside any camera. You need to take it in and ask for a "Quote" before allowing any repair work to be undertaken.

DO NOT FORCE ANYTHING at all, and you may have a shot at getting it back...

I always advise all my clients when using a camera any camera for any amount of time is to always wear the wrist strap, at all times.

Do not worry too much please, as there are many great disposable cameras out there that give surprising results, and I am sure you will be able to capture your memories somehow...

Are you using the camera to upload the photos? I recommend that you get a SDHC reader(USB) and copy the files off of the SD card onto your harddrive. it is a common problem that RAW images cannot be read by windows or certain programs. Photoshop CS3 and later are able to read and open the RAW images from this camera if your "camera raw" portion of adobe is current. it is good practice anyway to load your photos directly from the SD card. I had a G9 since it first came out and now i have a G10--i have never even attempted to upload from the camera. don't let this discourage you from shooting RAW because it is the primary reason in my opinion for owning a G9 or G10. Let me know if this does not answer your problem...dj

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea