1.Power reset the printer
On the operator panel, press and hold the button for one second. (The display will go blank.)
Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.
Wait approximately ten seconds and then press the button again.
Wait until the device has completed its cycling process before submitting another job request.
2.Service Reset:
On the operator panel, press and hold the button for one second to power off the printer. (The display will go blank.)
Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.
Confirm the printer is not on and then unplug the power cord from the back of the printer.
If the power cord was disconnected (as stated in step 1) in order to shut off the printer, go to step 3.
Press the button repeatedly five times.
Re-connect the power cord.
Press the button to power the printer back on.
Wait until the device has completed its cycling process before submitting another job request.
Important:
This procedure will not resolve a physical hardware issue.
For example, a paper clip is wedged between the paper feed rollers or gears; or, the scanner assembly is detached from the inside housing.
This procedure will not resolve all service errors or LCD related anomalies.
Service errors appear as four characters (a combination of alpha and numeric codes).
3.Remove ALL the ink cartridges from the printer
Cick
HERE
Check that there is no residual tape on the cartridges.
Then clean the contacts (the hole where the ink comes out) on the cartridges as well as inside the printer itself
NOTE: Clean the contacts with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging, replace them with genuine and original ones.
Then turn off the machine and unplug it for 60 seconds
Insert the cartridges and check to see if the issue persists
4.Please remove the printhead and clean it, following the steps below:
Raise the print head lock lever.
Tilt the print head slightly towards the front of the machine and lift out gently.
Click
HERE
Then try inserting it again
If the problem persists, then unfortunately the printhead is defective.