If you need to open ports on your router just follow the manual. If you need one just add a comment and I'll get right back to you. If this doesn't work do the same. Go slow and follow instructions. This should fix your problems. Keep track of what you do so it can be undone to start fresh just in case this doesn't work but it should.
FirewallsGameSpy Arcade is 100% reliant on your Internet connection being fully functional. The same holds true for any games that you want to play online against other people. Firewalls and proxy servers are designed to block your Internet connection in order to minimize the chances that your computer will be accessed (or hacked!) by "unwanted visitors." They also have the unfortunate side-effect of disabling many of the things you might want to do online -- like play games -- since these activities depend on your PC making an unimpeded connection to other computers. Therefore,
if you are using a firewall or proxy, Arcade may not function properly nor will you be able to download and install all of the files that you need in order to use the software to play games online.
Connecting to different places online requires access through "ports" in your PC's Internet connection, and firewalls and proxies will close certain ports for your protection. This is not always necessary, but you as the firewall/proxy owner are the only one who can open those ports. We can't do it for you - but we can give you some tips on how to configure your firewall / proxy to allow Arcade to work properly.
What is a firewall or proxy?Firewalls and proxies are software programs or pieces of hardware designed to protect your computer and/or network from Internet intruders. Some of these are:
- Windows XP Firewall
- Norton Internet Security
- Tiny Personal Firewall
- Zonealarm
- Sygate (proxy)
- Wingate (proxy)
- Internet Connection Sharing aka ICS - provided by Windows 98SE and higher (proxy)
- Linksys Routers (hardware firewall)
- D-Link Routers (hardware firewall)
- Cisco Routers (hardware firewall)
Working Around the Firewall / ProxyIf you are behind a firewall/proxy and are able to change its settings, Arcade needs the following TCP ports open in order to function:
- 6667 (IRC)
- 3783 (Voice Chat Port)
- 27900 (Master Server UDP Heartbeat)
- 28900 (Master Server List Request)
- 29900 (GP Connection Manager)
- 29901 (GP Search Manager)
- 13139 (Custom UDP Pings)
- 6515 (Dplay UDP)
- 6500 (Query Port)
Disabling firewalls will not work
Unfortunately, in most cases, firewalls/proxies cannot simply be disabled in order to allow you to use Arcade and your game. Disabling the firewall / proxy will not open the necessary ports. It will simply shut down the firewall/proxy and leave the ports closed. Also, many factors may conflict with your firewall: Internet Connection Sharing, the use of more than one firewall, or your operating system may all cause conflicts that keep you from enjoying Arcade.
- Special notes to Windows XP users:
Windows XP has a built-in firewall. If you are using 3rd party firewalls/proxies with Windows XP, you will have to consult both the firewall/proxy developer and Microsoft to determine their compatibility with one another. You will also need to speak to your game's developer in order to determine the game's compatibility with WindowsXP, its firewall and your 3rd party firewall/proxy.
Disabling / Setting Permissions on Specific Firewall Programs
We do not recommend disabling your firewall. Disabling it will not make it open up the ports it has already closed. Instead, you need to configure it to allow access to Arcade. This is usually called "giving permission," and can be accomplised quickly by following these steps:
- Windows XP Service Pack 2 -- The built-in firewall that comes bundled with Windows XP will affect two areas of your Arcade experience: 1) Arcade itself (including the login process, using PlayerSpy, chat, using the Download Manager and playing games) and 2) Hosting any parlor or peer-to-peer games. In order to use Arcade and play games properly with Windows XP, you should follow these steps:
1) Unblocking GameSpy Arcade During Login: Click the "Unblock" button in the Windows XP firewall prompt the first time you attempt to log into Arcade atfer installing Service Pack 2
2) Unblocking GameSpy Arcade via Control Panel: If you forgot to click "Unblock" in Step 1, or if you want to be ahead of the curve, you can configure the XP firewall to unblock Arcade via the Windows Control Panel. To do this: Click on Start > Settings > Control Panel > Windows Firewall. In the Windows Firewall menu, Click on the Exceptions tab. If GameSpy Arcade is not listed, Click on the Add Program button, find GameSpy Arcade on the list of available programs and click the OK button.
3) Unblocking Your Games: This can be done in one of two ways: a) Either wait for Windows to prompt you to unblock the game and click the Unblock button (this usually happens the first time you attempt to host a game after installing Service Pack 2, or; b) Use the Windows Control Panel to add the game to your list of Exceptions, using the same method listed in step 2 above.
4) Unblocking Ports: You can take the unblocking process a step further by instructing Windows to open the Firewall to all ports used by GameSpy Arcade and most of its supported games. To do this: Click on Start > Settings > Control Panel > Windows Firewall. From the Windows Firewall Menu, click on the Exceptions tab, then click on the Add Ports button. From the Add Ports Menu, enter a port from the list of ports at the top of this Arcade support page. Be sure to indicate whether this is a UDP or TCP port (the list above should indicate which it is).
