FIXYA is currently overwhelmed with fraudulent spam postings and free support is unable to block them. This has reduced usage of the site to a few experts, and a large number of spammers from overseas. Since site was sold several years ago, it has gone further downhill, so you may wish to seek support elsewhere instead. Complaints to this site have gone unanswered for some time.
Apparently there is a Pelonis manufacturer web page has telephone number and email to contact for assistance with your questions.https://pelonis.com/contact
Different model manuals online, and a different Pelonis contact information in one manual.
"SERVICE & SUPPORTFor usage tips about this heater, to register your heater online, or to obtain informationabout other Pelonis USA products, please visit our website at www.pelonis.comIn the event of a warranty claim or if service is required for this heater, please contactus at the following:Toll Free: 1-800-842-1289 or 1-610-695-8700 (M-F 9:00am to 5:00pm EST)Email us at: email@example.comFor questions or comments, please write to:
Pelonis USA, Ltd.Att: Consumer Relations DepartmentP.O. Box 785Malvern, PA 19355 USA "