20 Most Recent Brother DCP-J140w Compact Color Inkjet All-In-One Printer Questions & Answers


Printhead not moving. Check for any thing blocking the head or anything stuck.

Brother... | Answered on Dec 09, 2014


First thing you need to do is to reset it. If you reset it and continue to use it without completing the process of cleaning it out completely you will have the waste ink tank overflow causing major damage to the machine, your desk it is on and possably the carpet, curtains and anything even close to touching the machine and subsequent items being touched by the machine. Ink on a non-porous material will travel a very long way damaging everything in it's path.

Menu - Black Start - Up Arrow x4
This needs to be done in the space of about 5 seconds.

On the screen should now read Maintenance.
using the up and down arrows get the LCD screen to read the following: Between each number you need to press the 'OK' Button
8
0

This is now in Function 80 which is the system log.
Use the black start button to get to the log for Purge or Flush counter it is normally somewhere in the region of 25th in the list.

Once you are on this item. Use the up and down arrows and the OK button to do the following sequence:
2
7
8
3

This will reset the purge/flush counter to 0

Press the Stop button to return to the Maintenance on the LCD screen point.

use the up and down arrows and ok button to do the sequence:
9
9

This will exit you from the Maintenace Mode.

Now you will have reset the counter but you are not done yet. We are up to the hard part now and the messiest.
You need to clean the Waste Ink Tank out. You have to dismantle the printer to get to the waste ink tank. This requires a bit of knowhow to do it without damaging the machine but you can't get the knowhow without opening up the machine. This will require removing several screws and unclipping various parts of the casing then removing several cables to allow the different parts to seperate. If you are unsure or don't want to risk it don't do it as damaging the machine or the electronics inside the machine just means shelling out for a new printer and rather than spend the time to reset the machine and cleaning it out only to replace the machine because of a broken part on dissasembly or reassembly you may just want to replace it outright. It may be in one of two places. Depends on the machine. The cleaning process is the same for both systems.

The easiest machines have it in a box behind the paper feed mechanisim. Disconnect the two feed tubes from the box and remove the box. Break the plastic seal over the Waste Ink Tank material.

The not so easy machine has the waste ink tank underneath the main chassis of the printer. You have to lift all the components if the machine up to get to the waste ink tank. Do this to access the material.

Remove the material and clean it out using lots of running water squeezing as much ink from the material as possible. Wrapping it in Newspaper to absorb water put it on the ground and stand on it to squeeze any water out. Place the material aside for a couple of days in a warm dry place to completely dry out. Put the material back in the respective waste ink locations as shown above. Then reassemble the machine and test.

Failure to complete the cleaning process I stress again WILL result in the overflowing of the Waste Ink Tank. Proceed at your own risk.

Brother... | Answered on Aug 27, 2014


First thing you need to do is to reset it. If you reset it and continue to use it without completing the process of cleaning it out completely you will have the waste ink tank overflow causing major damage to the machine, your desk it is on and possably the carpet, curtains and anything even close to touching the machine and subsequent items being touched by the machine. Ink on a non-porous material will travel a very long way damaging everything in it's path.

Menu - Black Start - Up Arrow x4
This needs to be done in the space of about 5 seconds.

On the screen should now read Maintenance.
using the up and down arrows get the LCD screen to read the following: Between each number you need to press the 'OK' Button
8
0

This is now in Function 80 which is the system log.
Use the black start button to get to the log for Purge or Flush counter it is normally somewhere in the region of 25th in the list.

Once you are on this item. Use the up and down arrows and the OK button to do the following sequence:
2
7
8
3

This will reset the purge/flush counter to 0

Press the Stop button to return to the Maintenance on the LCD screen point.

use the up and down arrows and ok button to do the sequence:
9
9

This will exit you from the Maintenace Mode.

Now you will have reset the counter but you are not done yet. We are up to the hard part now and the messiest.
You need to clean the Waste Ink Tank out. You have to dismantle the printer to get to the waste ink tank. This requires a bit of knowhow to do it without damaging the machine but you can't get the knowhow without opening up the machine. This will require removing several screws and unclipping various parts of the casing then removing several cables to allow the different parts to seperate. If you are unsure or don't want to risk it don't do it as damaging the machine or the electronics inside the machine just means shelling out for a new printer and rather than spend the time to reset the machine and cleaning it out only to replace the machine because of a broken part on dissasembly or reassembly you may just want to replace it outright. It may be in one of two places. Depends on the machine. The cleaning process is the same for both systems.

The easiest machines have it in a box behind the paper feed mechanisim. Disconnect the two feed tubes from the box and remove the box. Break the plastic seal over the Waste Ink Tank material.

The not so easy machine has the waste ink tank underneath the main chassis of the printer. You have to lift all the components if the machine up to get to the waste ink tank. Do this to access the material.

Remove the material and clean it out using lots of running water squeezing as much ink from the material as possible. Wrapping it in Newspaper to absorb water put it on the ground and stand on it to squeeze any water out. Place the material aside for a couple of days in a warm dry place to completely dry out. Put the material back in the respective waste ink locations as shown above. Then reassemble the machine and test.

Failure to complete the cleaning process I stress again WILL result in the overflowing of the Waste Ink Tank. Proceed at your own risk.

Brother... | Answered on Aug 27, 2014


Hi Jarosaw,

Change Your Brother Printer Setting Go To Below official Brother Printer Page For Your Problem:-
Change the printer driver settings For Mac OS Brother
Still having Problem Then follow Us For
Brother Printer Support

Brother... | Answered on Feb 24, 2014


Ensure the cartridge(s) are fully seated and locked down. Replace the color cartridge with a Brother Original cartridge. If the problem went away, your old cartridge is either empty or, the printer does not recognize your recycled cartridge. The only other possibility is a clogged print head. You can try to clear it yourself or, take it to your favorite repair shop.

Brother... | Answered on Aug 25, 2013


Recommend contacting Brother directly
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Brother DCP... | Answered on May 20, 2018


maintenance unit is not working normally. See if any thing is stuck or replace it.

Brother DCP... | Answered on Sep 02, 2017


Error code EF - Irregular power supply is detected
Print Unable EF
Turn the power off and then back on again.

Brother DCP... | Answered on May 25, 2017


Turn off the printer and unplug it from the power. Then press and hold the power button for 1 minute. Now release the button, plug in the printer and turn it on and see if the error clears.

If it doesn't fix the issue, you probably have to replace the cartridges. They will cost about $65. Good luck!

Brother DCP... | Answered on Mar 13, 2017


See if you can find the printer driver online (manufacturer's web-page maybe) and install the driver before you connect the printer.

Brother DCP... | Answered on Aug 19, 2016


http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_440CN_665CW_845CW_EN_287.PDF
Under the troubleshooting section(pg.154) it lists this error as having one of two possible causes:

just do CTRL plus f to find
Unable to Clean XX
in the pdf document

As you failed to mention the model number it may not be your model number but the basic principal will be the same on the cause.

Brother DCP... | Answered on Jun 12, 2016


This is a common occurrence for these machines. They can get confused when cartridges are changed before they read as empty.

To correct this.
1) Unplug the printer from both the Power and Computer and remove all cartridges closing the cartridge access panel.
2) Plug the printer into the Power only and turn on. The machine will complain about no cartridges, this is fine.
3) Open Ink access panel and insert the first cartridge (Black is most common and close the panel.
4) The machine will complain about the missing cartridges. Open the panel and insert the second cartridge in the sequence and close the panel again.
5) Repeat the process for the third and fourth cartridge.
6) Once all cartridges have been installed the printer will ask if you have replaced the cartridges. Say no to the Black, Cyan and Yellow but yes to the Magenta and it will display the correct readings.

If this process fails to read the cartridge still then there is something wrong with the sensor inside the machine which probably means new machine.

Brother DCP... | Answered on Jun 04, 2016


There is an absorbent pad under the print head when it is parked. When you clean the heads it catches the ink. It's time to clean the pad.

Brother DCP... | Answered on Mar 17, 2016


change the maintenance unit

Brother DCP... | Answered on Dec 16, 2015


change new toner cartridge or good quality toner for better image.also before refilling make sure remove old toner from the cartridge and clean inside the cartridge with blower. you will get with a good quality image

Brother DCP... | Answered on Dec 16, 2015

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