20 Most Recent Shark Cordless Stikvac Vacuum Cleaner sv800 - Page 9 Questions & Answers

Brand Developers has recently discovered an issue where the cord may cause a burn or electric shock. Only the Shark Navigator Lift-Away (NV350) units manufactured prior to 18th October, 2014 (which bear a batch code 4811A to 4114A inclusive) are affected. Hope this helps.

replace battery/charger

It seems strange that it failed so quickly. Don't use tap water, it will wreck the element and potentially block up the galleries. I have a budget tip you can try. Mix up a solution of citric acid powder (safe to use - it's a baking ingredient) in DISTILLED WATER. A tablespoon per 2 cups should be strong enough. Make sure the powder is sufficiently dissolved and add it to the steamer tank. Turn it on and wait for a while (maybe 10 - 15 mins?) and pump the mop on the floor - with a bit of luck, it will purge out the steamer and start working. Drain it out and thoroughly rinse the tank. Refill with distilled water and use it until the lines and galleries are free of the powdered acid solution. Store the steamer EMPTY of all water and in future only use distilled water (citric acid powder does an amazing job of cleaning electric kettles too)

vacuum hose blocked preventing air flow

What is your model number?

You need to see if something is seizing it or keeping it from turning. Is the brush roll motor running? If not you need to find out why it isn't. Is the belt good?