20 Most Recent Whirlpool GJC3034 Electric Cooktop Questions & Answers

It sounds like the selector switch is shorted, the only way to fix that is to replace the switch always unplug electricity before working on any electrical appliance

Hello,

I suspect on teh wiring from the house the black&white will be the hot wires and the bare will be ground/neutral

use a volt meter before connecting tonew cooktop and check for;
black/bare to have 120volts
white/bare to have 120volts

if that is what you find...connect new cooktop as such;

black to black
red to (house) white

(cooktop) white and green to bare


GENE

I haven't heard of this problem before. If you do press down and the hotplate starts to work we know that the hotplates are okay. The only thing this could be is an internal problem inside the hotplate controller, possibly with the contacts. The controllers will need replacing.

What is the model number posted on the unit?

most of the time for this to happen something would have had to been dropped or excessive weight on the unit ... it is possible over time the unit had a unseen hairline crack and the heat has caused it to become worse... the glass for these units are ridiculous in cost but can be repaired...
several online sites sell parts.... a few reputable companies are
www.sears.com
www.apdepot.com
www.repairclinic.com

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Replace the surface element switch.