20 Most Recent Western Digital 250GB MyBook External USB 2.0 250 GB Hard Drive Questions & Answers

format it with linux or dos first.

Western Digital... | Answered on Nov 27, 2017

If it is an external drive, I would take it out of the caddy and try it in a known good caddy, copy off all of your date at that point, if not too late. HDDs don't last for ever.

Western Digital... | Answered on Nov 09, 2017

You don't say which version of Operating system you are using. My thoughts are to first go to "my computer" and see if your drive shows up there. If not, get to disk management and see if it shows up there. The crash possibly could have messed up your external drive, and now it needs to be initialized and/or formatted.

Western Digital... | Answered on Nov 05, 2017

Hello Ben!

Have you run the WD diagnostic on it?
You should go first to their support websites and download diagnostic tools compatible to your operating system.
here is their site : http://support.wdc.com/product/download.asp?groupid=101&lang=en

Western Digital... | Answered on Dec 19, 2015

I used to get this problem until i updated my USB drivers. Or try a different USB port. I only have USB 1.1 and this device is 2.0. They should be inter-compatible but you know how these things are sometimes. Make sure the temp of the drive is reasonable too, I've not had heat problems with this one but i have with other external drives in the past.

Hope something I've said helps.

Western Digital... | Answered on Oct 02, 2015

The clicking noise is a mechanical failure caused by the read/write arm making contact with the spinning disk or catching on something it shouldn't.

Check the warranty status at:WD Support Warranty RMA Services

If the drive is out of warranty, and you have important data on the drive, and you can't afford to send it to a company to retrieve your files and have tried absolutely everything to get get it off, you can try this: Put the drive (and silicon packs in there if available to absorb moisture) in an air-tight ziplock bag. Place it in the freezer wrapped in a towel for a few hours. (Chilling the drive makes the metal inside the drive contract enough for the arm to function properly)
Remove from the freezer and immediately attach to the computer. If detected, transfer files immediately. The drive will heat up quickly and the mechanical failure will return.

Western Digital... | Answered on Apr 27, 2014

yes, there is a way recovering the deleted files or data .
try installing RECUVA , OR install TUNEUP UTILITIES TRIAL version and then right click on the recycle bin and select tuneup undelete .and then connect ur external hard disk to ur pc and select the option in tuneup undelete dialog . and the type the name of the file which was deleted and hit restore button at the bottom and the select al place to restore it and it's all done :-)

Western Digital... | Answered on Apr 22, 2014

Go to the Folder Options in your windows control panel and find the View tab.

In there will be a setting that hides empty drives. Turn this off.

Western Digital... | Answered on Oct 17, 2013

Google is your friend. Try to go for the follwing link of WD. You can even select the desired OS.


Western Digital... | Answered on Oct 15, 2013

yes should be the same as a high quality printer cable



Western Digital... | Answered on Feb 05, 2013

either it not getting the enough power or the hard drive motor is not working, use it on some different port or change the cable

Western Digital... | Answered on Feb 02, 2013

I don't have a photo of the AC adapter, but if you look on it the Voltage and Amperage specifications are;

Input: 100-240VAC / 50~60Hz
Output: 12VDC / 2A

This means the Input power can be from 100 volts to 240 Volts AC, and at 50 to 60 Hertz

The Output power is 12 Volts DC at no more than 2 Amp's. (Amperes)

Asian Power Devices Inc. has a model DA-24B12 that fits these specs.
Also a Wattac AC adapter model number - BAO362Zl-8-A01 will work.

Otherwise just use a 12 Volt, 2 Amp power pack, with a positive on center contact, and a 2mm pin hole

Western Digital... | Answered on Nov 24, 2012

Easy Drive Data recovery would of been my first pick!

Western Digital... | Answered on Oct 26, 2012

If you can procure it you need a "Wattac" AC adapter
model: BAO362ZI-8-A01 (made in China)

Otherwise you need a 12 volt 2 Amp. power pack with positive on centre contact & 2mm pin hole.

Western Digital... | Answered on Sep 27, 2012

Mine has a 12V 4A power supply. This is not generally available as a generic replacement, due to the high current required. Good luck!

Western Digital... | Answered on Sep 27, 2012

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