20 Most Recent Western Digital Elements powered by WD 320 GB External USB (WDE1U3200N) Hard Drive - Page 9 Questions & Answers

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2answers

Power loss in external harddrive

Hi mjcole,
Couple things. What model WD drive do you have? Plugging the laptop adapter into the drive chassis may have fried the chassis. You can buy a new chassis and put your drive into it, or you can buy a new power supply in case the one you have has gone bad and you did not realize it. Not likely though.

The power requirements are very specific and the laptop power supply may have been to much for the WD drive.
2/12/2010 4:58:01 AM • Western Digital... • Answered on Feb 12, 2010
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1answer

External drive problem

This sounds like an amperage issue.

The elements drive is made to be highly portable and comes without an external power supply. As such you need to connect the drive to your PC using both USB connections on the Y-Cable it came with. Failure to do so will leave the drive with less amperage than it needs to run at full RPMs.

Everytime you try to read or write to the drive, the loss of amperage will cause it to reset. This may cause data loss depending on what the drive is doing.

If it did not come with a Y-Cable, stop in at your local PC store and buy one as this will solve the issue. If it did, and it is having this problem even with both USB plugs connected then it's likely there is a fauly circuit in the enclosure. Have it replaced un WD warranty if able, if not reply back and I can advise you how to swap it into a new enclosure.


Crankstart
2/11/2010 4:53:09 AM • Western Digital... • Answered on Feb 11, 2010
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Western Digital Elements Hard Drive 1TB Stopped Working!?

Western digital drives are garbage, I was using western digital drives in customers pcs and they would often come back within a week that the new disk failed. This is unacceptable as my customers need there computers and its a bad reflection on me. Now i only use seagate or hitachi and I have never had a problem with either. I strongly urge anybody that reads this to avoid western digital at all costs.
2/6/2010 6:59:52 PM • Western Digital... • Answered on Feb 06, 2010
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3answers

WD external Hard drive 320 GB hangs my computer everytime connect

Try the external hard-drive in some other computer.
If it still causes problems, then it is the external hard-drive, not your laptop, that has the problem.

If the warranty on the external hard-drive is still valid,
exercise the warranty to get a replacement.

If the warranty has expired, you could try to "disassemble" the casing, to remove the "internal" hard-drive that is "inside" the casing.
Then, connect that hard-drive to a desktop computer,
and copy your data to the 'C:' drive (or burn your data to CD/DVD disks), if you can -- it's possible that the "electronics" that convert the USB-interface to the hard-drive interface is the problem, and that your data on the hard-drive is perfectly OK.

2/5/2010 6:40:14 PM • Western Digital... • Answered on Feb 05, 2010
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External hard drive not detected

Check your jumpers on the hard drive. DON'T leave it connected very long if the jumpers are not set for master / slave (furthest away/ closest to the IDE port on the computer or it can mess up the circuit boards on one or both drives! If you are using only one hard drive, set the jumper(s) for "cable select" (often abbreviated CS). If it still doesn't detect the drive, the drive may not have an "active" partition on it. You can solve that by booting to your OS installation CD -- assuming you have one!
2/2/2010 8:28:50 PM • Western Digital... • Answered on Feb 02, 2010
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1answer

Dropped it from a few inches. Computer wont

try taking it apart making sure that the connections are plugged in
good and tight , also reboot the computer while its plugged in , if
still nothing listen for a spin up and spin down sound or a clicking
sound , the spinning up and down sound means the motor is
malfunctioning , a clicking sound means the units heads are
malfunctioning , if any of these problems exist let me know
my name is David or user name terminalcon just add attention
to; and I will help you further .
1/28/2010 3:33:26 PM • Western Digital... • Answered on Jan 28, 2010
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2answers

The hard drive was dropped and now will not fully

This is physical damage....
So one chance is that you can try to repair the os with your installation cd.
Other thing you can do to, is to use recovery software to recover your data if you wish so??
You will have to replace the hard-drive.One more thing you can do, is to replace the electronic medium on that hard-disk with another one which is good.
If you are good in manipulating that, you can find oner one replace it and see
Hope this small tip will help
Any other issue, I will be glad to help you
uttam

1/27/2010 4:54:14 PM • Western Digital... • Answered on Jan 27, 2010
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1answer

My WD external HD

When you say it won't turn on, do you mean, there is no spin-up and not LED. If this is the case disconnect it from the power source and then reconnect it. If the LED flashes once or doesn't appear at all, the power supply is faulty and you will need a replacement. If you call WD, they will send you a replacement power supply free of charge.
1/27/2010 3:57:12 PM • Western Digital... • Answered on Jan 27, 2010
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POWER SUPPLY 12V/5/V neededfor WD 500G EXTERNAL

Hello

If you live in USA, then according to Western Digital official webpage, there are 3 types of power supplies they provide:

http://store.westerndigital.com/store/wdus/en_US/DisplayCategoryProductListPage/parentCategoryID.13092600/categoryID.13096000


Take a closer look if this one (of 3) fits your needs:

http://store.westerndigital.com/store/wdus/en_US/DisplayAccesoryProductDetailsPage/productID.108411100/categoryID.13096000/parid.13092600/catid.13096000

There is a mention at 7th place:
  • WD Elements Desktop (WDBAAUxxxx)
  • 1/27/2010 2:46:35 PM • Western Digital... • Answered on Jan 27, 2010
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    When plugging in to xbox 360. it doesnt recognise

    If you have the latest elements drive, it may be formatted to NTFS. The Xbox 360 cannot read NTFS, so the simple solution would be to format it to FAT32. The problem, would then be that you cannot transfer files larger than 4GB or a folders with more than 1000 files to a FAT32 drive.

    Hope this helps
    1/27/2010 12:29:00 AM • Western Digital... • Answered on Jan 27, 2010
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    1answer

    I bought a new WD Elements 350gb external hard

    This software is not linked with the drive (with this particular drive you only get a trial version anyway). Just remove the software from your PC.

    Start > Control Panel > Add or Remove Programs > Remove Memeo/ WD Anywhere Backup.

    Once you have done that, you can delete everything on it (assuming you never manually put something on it apart from the backup). If so, back it up onto your PC, another drive or CD.
    1/26/2010 8:05:44 PM • Western Digital... • Answered on Jan 26, 2010
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    2answers

    Lost my software to install my WD 320GB,what can I

    Go to western digital.com and download your product software.
    1/20/2010 3:33:06 PM • Western Digital... • Answered on Jan 20, 2010
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    1answer

    I would like to uninstall my wd elements 320gb

    go to uninstall and uninstall the wd program
    1/18/2010 8:54:48 PM • Western Digital... • Answered on Jan 18, 2010
    0helpful
    3answers

    When I plug it into the PC it does not show as

    Try it in another computer (Mac, desktop, notebook).

    It could either be the USB-to-disk-drive interface that has failed,
    or the USB cable that has failed,
    or the disk-drive inside the casing that has failed.

    Try a different USB cable.
    Open the casing, and remove the disk-drive, and temporarily connect it as a "slave" disk-drive in a computer, to see if it can be detected.
    1/16/2010 1:58:32 PM • Western Digital... • Answered on Jan 16, 2010
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    1answer

    Hard drive has just gone dead on me- corrupted

    If you look at the Power supply box there should be a green light. If you unplug the cord and plug it in again it might just blink then stay our..
    It is a common problem with power supply on these WD Elements drives. If it is newer, then it is under warranty.

    How to check the warranty on a WD drive or product
    Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575

    Title: What would void the warranty on my drive?
    Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=916&p_created=1048294698

    If not they will sell you another one.

    A replacement or extra power supply for your external drive can be purchased from our phone support team by calling 1-800-275-4932. Any technical support representative will be able to sell this part. Please have the serial number or model number of the hard drive ready, as this is needed to determine the correct adaptor type for the hard drive.

    I hope this helps,


    Randy
    FixYa Support Team
    1/14/2010 4:55:11 AM • Western Digital... • Answered on Jan 14, 2010
    0helpful
    1answer

    I have a WD Elements TB external hard drive which

    If you look at the Power supply box there should be a green light. If you unplug the cord and plug it in again it might just blink then stay our..
    It is a common problem with power supply on these WD Elements drives. If it is newer, then it is under warranty.

    How to check the warranty on a WD drive or product
    Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575

    Title: What would void the warranty on my drive?
    Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=916&p_created=1048294698

    If not they will sell you another one.

    A replacement or extra power supply for your external drive can be purchased from our phone support team by calling 1-800-275-4932. Any technical support representative will be able to sell this part. Please have the serial number or model number of the hard drive ready, as this is needed to determine the correct adaptor type for the hard drive.

    I hope this helps,


    Randy
    FixYa Support Team
    1/14/2010 4:54:21 AM • Western Digital... • Answered on Jan 14, 2010
    0helpful
    1answer

    WD Elementstm Portable- 250GB

    If you look at the Power supply box there should be a green light. If you unplug the cord and plug it in again it might just blink then stay our.. it is a common problem with these WD Elements. If it is newer, then it is under warranty.

    How to check the warranty on a WD drive or product
    Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575

    Title: What would void the warranty on my drive?
    Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=916&p_created=1048294698

    If not they will sell you another one.

    A replacement or extra power supply for your external drive can be purchased from our phone support team by calling 1-800-275-4932. Any technical support representative will be able to sell this part. Please have the serial number or model number of the hard drive ready, as this is needed to determine the correct adaptor type for the hard drive.

    I hope this helps,


    Randy
    FixYa Support Team
    1/14/2010 4:47:05 AM • Western Digital... • Answered on Jan 14, 2010
    0helpful
    1answer

    How can i get itunes to see the music on my

    You have to have it search the drive letter of drive to find songs on it. if you are keeping the songs on the Drive you have to go to the settings and make that were your songs are found.
    1/14/2010 4:45:54 AM • Western Digital... • Answered on Jan 14, 2010
    0helpful
    1answer

    Wd elements USB external hard drive.It showed

    If you look at the Power supply box there should be a green light. If you unplug the cord and plug it in again it might just blink then stay our.. it is a common problem with these WD Elements. If it is newer, then it is under warranty.

    How to check the warranty on a WD drive or product
    Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575

    Title: What would void the warranty on my drive?
    Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=916&p_created=1048294698

    If not they will sell you another one.

    A replacement or extra power supply for your external drive can be purchased from our phone support team by calling 1-800-275-4932. Any technical support representative will be able to sell this part. Please have the serial number or model number of the hard drive ready, as this is needed to determine the correct adaptor type for the hard drive.

    I hope this helps,


    Randy
    FixYa Support Team
    1/14/2010 4:42:45 AM • Western Digital... • Answered on Jan 14, 2010
    0helpful
    1answer

    My hard drive is not working, but I think it may

    If you look at the Power supply box there should be a green light. If you unplug the cord and plug it in again it might just blink then stay our.. it is a common problem with these WD Elements. If it is newer, then it is under warranty.

    How to check the warranty on a WD drive or product
    Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575

    Title: What would void the warranty on my drive?
    Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=916&p_created=1048294698

    If not they will sell you another one.

    A replacement or extra power supply for your external drive can be purchased from our phone support team by calling 1-800-275-4932. Any technical support representative will be able to sell this part. Please have the serial number or model number of the hard drive ready, as this is needed to determine the correct adaptor type for the hard drive.

    I hope this helps,


    Randy
    FixYa Support Team
    1/14/2010 4:41:14 AM • Western Digital... • Answered on Jan 14, 2010
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