20 Most Recent Whirlpool ER6AHKXPQ Top Freezer Refrigerator Questions & Answers

sounds like either the relay easy fix, or the compressor major

When you moved the refer was it AT ALL TIMES in the upright position or did you lay it down horizontally at anytime during the move. Anytime a refer is allowed to be in the horizontal position, it should not be plugged in for a minimum of 8 hours after set in the upright position.

Replace the start relay on the compressor and you should be good to go. Here is that part to order.

Replace start relay/overload combo

Hi,

Many times a freezer and/or refrigerator do not work right because of a dirty condenser coil...there are also many other things that can go wrong.

If you are hearing a clicking or buzzing then check out the last two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay

Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Hi,

Here is a tip that I wrote about the reasons why ice makers do not work.

Ice Maker Problems and Ice Maker Troubleshooting

heatman101

The fridge gets its cold air from the freezer through a vent(damper) between the freezer and fridge.The fan in the freezer blows air through it. Make sure this fan is running. You may have to hold the door switch in for it to run. There is a flap you adjust with the fridge temp. control. Make sure it's opening and closing when you adjust the fridge temp.
The problem could be the electronic control if you have one or the mechanical linkages.

If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

check defrost timer, defrost heater, defrost thermostat. In most newer models the timer has been replaced by an electronic control board. If the heater and thermostat are ok it'll the board.

Part 49 in this DIAGRAM is your air duct.

some circuit problem in sensor, clean your ref first throughly inside and back. after that use it see what happen. be sure that the evaporator aluminum tube wire is not damage or punctured dent that may cause's a small hole led to leak the refrigerant.

Hi,

Check out these tips...they can help you figure out what is going wrong with your refrigerator

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Hi,

Check out these tips...they can help you figure out what is going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold

heatman101

do you mean defrost bi-metal or cold control?

Hi,

Many times a freezer and/or refrigerator do not work right because of a dirty condenser coil...there are also many other things that can go wrong.

If you are hearing a clicking or buzzing then check out the last two tips.If your refrigerator is running but warm, then...Check out these tips that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...Refrigerator Condenser Coil Cleaning Refrigerator RepairRefrigerator Troubleshooting Refrigerator CompressorRefrigerator Compressor Start Capacitor and Start RelayRefrigerator or Freezer not Cooling or Getting Coldheatman101

IF YOU HEARD THE UNIT CLICKING FROM THE BACK AND THEN A FEW MINUTES LATER DO IT AGAIN MOST likely you have a bad start relay on the compressor and the overload device on the compressor is kicking out... whirlpool is known for this particullary problem and it normally is a easy fix... go to www. repairclinic.com or apdepot.com and you should be able to enter you model number on one of those sites and your looking for the compressor relay ....
to varify it is bad and prior to buyiong pull it off should be 2 maybe three wires in some cases and shake it...if the relay rattles like something broke thats your problem.... also unplug the unit the more it trys to start with the bad relay you could eventually damage the compressor if it has not already..... good luck

I believe you have a defrost drain blockage just behind the rear cover of the back panel of freezer. The below clip just make explaining simple, Thanks Sea Breeze

Hi,

Check out these tips...they can help you figure out what is going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Sounds to me the electronic defrost cotrol inside the fresh food compartment and behind the control panel above the top shelf. Part number=> 4388931 Circuit Board or Timer

You may also find that board Here in the left sidebar. By clicking here=> ER6AHKXPQ00
Whirlpool Refrigerator Liner Parts Item 4 in photo. Unplug power first and sometimes you will see burn marks on front or back of board. If that board has been changed in the last couple years we can move down to compressor start components, I will be here to answer questions, Thanks, Sea Breeze

Hi and Welcome to FixYa, I am Kelly.

Blocked Evaporator drains are usually frozen with ice. The only way to remove the ice is to let it melt by using a fan for about 2 hours directed at the freezer compartment. Then..... you would have to remove the shelving / rack and icemaker (if installed) along with the rear evaporator access panel. Before you do that... look underneath the unit at the end of the drain line. More often than not the end of the line where it enters the catch tray is where the blockage is found. You can use a piece of #12 or #14 house wiring to push through the tubing to clear the line. I have found that cable ties work great in the immediate evaporator drain area for clearing obstructions. Some of the drain funnels have a plastic screen in them that you have to remove to make any clearing attempts.
A note about removing the evaporator access panel. Make sure the unit is MANUALLY defrosted as ice has a tendancy to hold the panel in place especially in the light socket area.. Also if you do remove the evap cover... pull the top of the panel toward you to get it clear of the compartment flooring area. The light socket will have to be disconnected and any ice-maker connector unlatched from the panel before the panel will come free. The screws you are looking to remove are items 20, 19 and 34 of this link:
http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5140264&diagram_id=28189705#d28189705

There is a possibility that you will have to unlatch the air ducting (Item 23) to get the cover off. Usually it does not have to be removed. (Depending on model)

Thanks again for choosing FixYa,
Kelly