customer accepted the call
dvd player turns on for few seconds and dies
advised cx to unplug the power from the wall and take out the battery
tried performing power drain to the unit. no go.
unit just turns on and no display on the screen
advised cx that there might be loose cable(flex cable) from the board going to the LCD
cx already checked her area if anyone can open the unit and no technicians aware on how to open the unit
cx will just buy a new one
gave cx the website where she can buy the unit at cheaper price
apparently site is in New britain
cx will just look at a US site where she can buy the unit.
END OF CALL
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