20 Most Recent Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum - Page 5 Questions & Answers

Hi Vicki,I'm sorry to hear about this - if the unit won't run at all, it's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting over the phone with you. You can call our Helpline free on 0800 298 0298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.Kind regards,JackDyson Online Customer Support

Hi Peter,I'm sorry to hear you're having difficulties with your DC16. From what you've described, it sounds as if the filter may not be correctly fitted - please follow the steps shown in our online support guide to resolve this:http://www.dyson.co.uk/support/help.asp?article=1519&product=DC16-SY-STDIf you're still having issues after trying this, it's probably best if you get in touch with us directly, so one of our Helpline experts can run through some troubleshooting over the phone. You can call free on 0800 298 0298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.Kind regards,JackDyson Online Customer Support

Hi there,I'm sorry to hear you're having difficulties with your DC16. A single flashing red light indicates that the battery needs to be recharged. When fully charged, all 3 LEDs should illuminate without flashing. However, if the red light continues to flash even after at least 3 hours recharging time, there may be a fault with the battery or charger assembly. Please get in touch with us directly - one of our experts will be happy to run through some troubleshooting over the phone with you to determine whether the battery or the charger requires replacement. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.Kind regards,JackDyson Online Customer Support

Hi there,I'm sorry to hear you're having difficulties with your DC16. If the bin-base release trigger seems to be jammed, separate the clear bin from the cyclone assembly, then reassemble, making sure you have both parts correctly aligned. For guidance on doing this, please refer to the user guide supplied with the machine. If you don't have this to hand, you can download a copy here:http://media.dyson.com/downloads/UK/floorcare/Manuals/dc16_uk_manual_120710.pdfWhen both parts are correctly aligned, the trigger should move freely and open the bin-base. However, if you're unable to resolve the issue, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide further assistance.Kind regards,JackDyson Online Customer Support

Hi there,If you're concerned that your DC16's battery doesn't seem to be working correctly, please get in touch with us directly. One of our experts will be happy to run some troubleshooting over the phone with you to determine whether the battery needs replacement.You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.Kind regards,JackDyson Online Customer Support

Hi there,I'm sorry to hear you're having difficulties with your DC16. If you'd like to purchase a replacement battery, you can do so via our online store - visit www.dyson.com and click 'Spares'.Alternatively, if you'd like to order over the phone, or if you'd prefer to consult one of our experts before making a purchase, please call us free on 08002980298 (UK), or 1866MYDYSON (US).Kind regards,JackDyson Online Customer Support

Hi there,Unfortunately we can't supply directions on fitting a new adapter. However, you can purchase a replacement DC16 charger assembly directly from us by visiting www.dyson.com, and clicking on 'Spares'. Alternatively, if you'd prefer to speak to one of our experts in person and order over the phone, you can call us free on 08002980298 (UK), or 1866MYDYSON (US). Kind regards,JackDyson Online Customer Support

• According to the service manual if all three lights are blinking this mean one of two things.

1. The filter is missing or improperly fitted --- Try removing the filter and replacing it and double check everything real well.
2. The other thing it states is charging fault --- remove the appliance and refit it again.

• If you do both of these and them lights continue to blink there is more than likely a charging fault be it the battery has gone bad or the charger has gone bad. I have dealt with Dyson on several occasions and they do have some decent customer service. Dyson offers a full 5 year warranty on their products. http://www.dyson.com/homepage.asp if you contact them and tell them your problem they will helps you find either a place close bu to take it to or a place to ship it to. I believe that Dyson pays for shipping as well.

• Let me know if you have something else to add to the equation. I always come back if a customer needs additional help.

• If you have any comments please feel free to leave them here.
• Hope this helps and thank you for using FixYa.

Regards,Tony

The Flashing lights indicate several different things. 1 flashing red light means its time to charge your unit. if it is still flashing after charging then you will more than likely need to change the battery. A flashing red and green light means that the unit is overheating which could happen if the filters need to be washed, or that there is a blockage or if your machine has been left in direct sunlight. Allow 1 hour for machine to cool down. 3 flashing lights indicated that the pre-filter has been put on incorrectly. I hope this helps. If you do decide to wash your filter dont use any type of soap it is not needed and allow fiter to dry for atleast 24 hours. putting a wet or damp filter in will damage your machine.

Hi there,

I'm sorry to hear you're having difficulties with your DC16. From what you've described, it sounds as if there's an issue with either the battery or the charger. To identify which of these parts requires replacement, please run through the troubleshooting guide on our support site:

http://www.dyson.co.uk/support/help.asp?article=1519&product=DC16-SY-STD

Replacements for both of these parts are available from www.dyson.com under the 'Spares' section. Alternatively, if you'd like to order over the phone, or if you'd like further information, you can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to provide the assistance you need.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly so one of our experts can identify the exact cause of the issue, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

yes the reason the green and red light were flashing the way they are is because its a warning to you that the battery is either no longer good or there is problems with your wireing. Also those vaccumes were designed to not charge when there to cold or to hot as a saftey issue.

Hi there,

Sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

Hi there,

Sorry to hear you're having difficulties with your DC16. Although your cleaner will no longer be under its original 2 year warranty, the new motor assembly would be covered by a 12 month warranty if you purchased it directly from Dyson. As long as the cleaner has been used in accordance with the terms and conditions described in the manual, we should be able to replace this for you.

Alternatively, we could arrange to have the cleaner returned to us for further inspection.

In either case, please get in touch with us directly so we can discuss the issue further. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

Hi there,

Sorry to hear you're having a problem with your DC16. To check everything is correct with your machine, you may find it helpful to visit www.dyson.com, and click on 'Support'.

If you find you can't resolve the problem via our website, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). We can run through some simple troubleshooting steps over the phone, and provide the assistance you need.

Kind regards,

Jack
Dyson Customer Service

The manual is available at the Dyson site. There are several DC16 handheld vacuums: http://www.dyson.com/support/help.asp?model=SUP-DC16&article=1374 . The direct link to the Root 6 manual is http://media.dyson.com/downloads/us/floorcare/manuals/dc16_opmanual_usa.pdf . If the direct link doesn't work, start at the first link that I provided. Then click on the Root 6 and then the User's manual will be the first link under Maintaining your Dyson product.

I hope this helps.

Cindy Wells

Here is the link....just select the dc16 model you have and you can veiw and save or print the manual!

http://www.dyson.com/support/help.asp?model=SUP-DC16&article=1374