20 Most Recent Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum - Page 4 Questions & Answers


Hi there,

For guidance on emptying the clear bin from your Dyson DC16, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc16/dc16/maintaining-your-dyson-machine/empty-the-clear-bin1/emptying-the-clear-bin-step-1


If you're trying to remove the clear bin from the machine, you can do so by following these steps:

http://www.dyson.co.uk/support/dc16/dc16/using-your-dyson-machine/how-to-remove-a-blockage/how-to-remove-a-blockage/check-cone-shroud-1

I hope this helps - for any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Dyson DC16 Root... | Answered on Apr 17, 2012


Hi there,

I'm sorry to hear you're having difficulties with your DC16. In order to determine why the green indicator light is not illuminating while the machine is charging, we'll need to run through some troubleshooting checks over the phone with you. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Dyson DC16 Root... | Answered on Mar 21, 2012


Hi there,
We are sorry to hear you are continuing to have difficulty with your DC16. We would appreciate the opportunity to trouble shoot with you over the phone. Please contact our Helpline at 1-866-693-9766 US or 0800 298 0298 UK so we can help.
Best wishes,
Jessica

Dyson DC16 Root... | Answered on Mar 01, 2012


Hi Dana,

I'm sorry to hear you're having difficulties with your DC16. I'd encourage you to call our Helpline so we can run through some troubleshooting over the phone with you to establish the cause of the issue.

You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it'll help if you have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Dyson DC16 Root... | Answered on Feb 29, 2012


Hi there,

I'm sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly, as we'll be able to run through some troubleshooting steps over the phone with you to establish the cause of this issue. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Dyson DC16 Root... | Answered on Feb 14, 2012


Hi there,

Your DC16 battery should take about 3 hours to charge. Hope this helps - if you have any further questions about using or maintaining your machine, please visit www.dyson.com and click on 'Support'.

Alternatively, you can call our Helpline free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support

Dyson DC16 Root... | Answered on Jan 30, 2012


Hi there,

I'm sorry to hear you're having difficulties with your DC16. I'd encourage you to contact us directly, as we'll need to run through some troubleshooting over the phone with you to determine which part is at fault. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Dyson DC16 Root... | Answered on Jan 16, 2012


Hi there,

I'm sorry to hear you're having difficulties with your DC16. In order to establish which component is at fault, we'll need to run through some troubleshooting over the phone with you. Please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help resolve this issue - please have the machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support

Dyson DC16 Root... | Answered on Jan 10, 2012


Hi there,

DC16 has a maximum runtime of up to 6 minutes of high constant suction. If yours seems to shut off before this time, please get in touch with us directly so we can run through some troubleshooting over the phone. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON.

Kind regards,

Jack
Dyson Online Customer Support

Dyson DC16 Root... | Answered on Nov 11, 2011


Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Dyson DC16 Root... | Answered on Nov 11, 2011


The pre-filter has a magnet line up to a switch. Make sure the filter is in right.

Dyson DC16 Root... | Answered on Nov 11, 2011


Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Dyson DC16 Root... | Answered on Nov 11, 2011


There is a small magnet on the pre- filter that triggers a switch. Pull it apart and you'll see the magnet but the switch is behind plastic.. Make sure it is seated well against the motor unit.

Dyson DC16 Root... | Answered on Nov 11, 2011


Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Dyson DC16 Root... | Answered on Nov 11, 2011


My filter was completely plugged up when mine acted that way.
Also had a piece of tape or paper in the neck that really cut down on the suction.

Dyson DC16 Root... | Answered on Nov 11, 2011


Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Dyson DC16 Root... | Answered on Nov 11, 2011


Does it stop working real fast ?

Dyson DC16 Root... | Answered on Nov 11, 2011

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