HP Officejet 6310 All-In-One InkJet Printer - Answered Questions & Fixed issues

Some times you will find the paper is too "THICK" try copying to a thinner paper then faxing.

Found that out this week. Hope it helps?

I contacted HP customer service and was given a solution that worked for this precise problem: "Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. The contacts inside the printer may also require cleaning. Using a clearn, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom."

This worked for me. At least immediately. I hope it doesn't happen again.

This issue may cause due to the following reasons.
1. Unlocked rear access door.
2.Dirty paper feed rollers. Over time, paper fibers and dust will stick to the rollers
3.Partially installed paper tray.
4.The paper is being pushed in too far.
However, to resolve the issue I have included the troubleshooting steps, which are ranked by simplicity and probability of success.
We truly appreciate the trust that you have displayed in us and our service and assure you that we will certainly live up to your expectations.
Solution summary:
=============
* Paper jam (article)
* Supported paper
* Check the size of the paper / check with different paper
* Check the number of sheets loaded
* Cleaning the rollers
* Power cycle
* Connect directely to wall out let
* Semifull Reset

Paper jam:
========
Instead of sending this document in a text format, we are referring you to the Web link clearing the paper jam, where this information is easier to read with graphics.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00668030&cc=us&lc=en&dlc=en&product=1119598&tmp_track_link=ot_search
NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Supported paper:
===========
Instead of sending this document in a text format, we are referring you to the Web link for using the supported paper, where this information is easier to read with graphics.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00608729&cc=us&lc=en&dlc=en&product=1119598&tmp_track_link=ot_search
NOTE: Clicking the link above may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.
Check the size of the paper/ check with different paper:
====================================
Ensure, that you are using correct size, and thickness of the paper, if the error message still appears, check with other paer.
Check the number of sheets loaded:
========================
Ensure, that minimum number of sheets are load, try to load single sheed and try printing.
Cleaning the rollers:
=============
1. Unplug the printer power cord and remove the back door.
2. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around.
3. Allow the rollers to dry completely, then close the rear door.
4. Open the print carriage access door.
5. Use a soft cotton swab dampened with water to clean the four small metal paper rollers. Avoid touching the encoder strip. The illustration below shows the relative locations of these parts.
6. Use a clean, dry cotton cloth to wipe the carriage rod. Move the carriage as needed to clean the full length of the rod. Do not lubricate the rod.
7. Close the printer, plug the power cord in, and turn on the printer power.
8. If the error message does not go away, you need to get the printer serviced.
Power Cycle:
========
Follow the steps below to power cycle your all-in-one:
1. Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.
2. Wait 30 seconds.
3. Plug in the power cable to All-in-One and also to wall outlet.
4. Check for the functionality.
Connect directely to wall out let:
======================
The surge protector may not supply sufficient power to the printer. To isolate the issue please remove the power plug of the printer from the surge protector and connect it to the wall jack directly.
Being a All-in-One Machine it needs full voltage to be supplied while initializing Surge protectors supply suppressed voltage to the printer which leads to unexpected issues in the printer
Semifull Reset:
==========
Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Now check the functionality,
Please feel free to reply us. It is our responsibilityto serve our esteemed customers like you in the best possible way. We appreciate your support and cooperation.
We value our esteemed customers and your satisfaction is very important to us. Customer service and satisfaction are at the top of our corporate goals.
We are always available round the clock to assist you technically regarding the problems you may experience with All-in-One.

Thanks & regards

Pradeep Kumar

Try cleaning the contacts where the cartridge seats with 90% or better isopropyl alcohol.

Try uninstalling printer, reboot computer then reinstall printer drivers. do not accept HP updates as they block non HP consumables. Update manually if needs must.

Clean the golden contacts inside the printer where the ink cartridge contacts touch. If you need further help, I’m available over the phone at https://www.6ya.com/expert/alex_22751bbefa74c3d0

HP Officejet 6310 All in One Printer You will find the information here.

if the cartridge cable is damaged you can't replace it you would be better off buying a new 1.

there is a cover where you put the ink then close it if that is closed you may have knocked the lever for the sensor to let the printer know the cover is closed and that would be why but if the lever is in place and the printer is old it might be time for a new printer. The only other thing that could cause a problem would be a problem with the cartridge if it's empty or if the cart is new it could be defective.

Any blocks of colour that are "shaped" are being added on purpose by the machine. Faults on cartridges or the print heads or produce by leaks will be blurred or simple ink blots. This sounds like the printer can't cope with one of the fonts in your documents. Or perhaps a driver problem? Try running the test page that is with the printer, perhaps not connected to the computer. If that is OK there's nothing wrong with the printer and it's a driver or font issue.

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If it's broken, you can't get it back together and your prrinter won't work with "door" opem look for the sensor which indicates that door is open, stick it somehow so it should show door closed and used happily forever your printer. If this trick is not possible, no way, take your printer to an HP repair center and get installed a new door.

Please specify what "trouble." If you try another cartridge - including the old one - does that work, or have exactly the same "trouble", or what else happens, please? Best wishes, Robbie

Go to print manager Cancel the print jobs.

Usually you can find the ink levels in the software. you can do this by right clicking on the printer icon under printers if you're using windows

I would think it has something to do with the margins of the print settings...like maybe the headers or footers too..right when you go to print deselect headers or footers, and check the margin settings... Kenny

1st check your cables from the outlet to the machine........are all the cables firmly in place. 2nd check the outlet......do you have power coming to your machine.....(this can be checked by plugging something else into the outlet and seeing if t works). Try these two things first, as further repairs will cost money.

Drop down printer menu, make sure double sided printer is clicked. Good Luck.

Try this: Press the Setup button on the printer control panel. Press the right arrow key until Tools is selected. Press OK. Display Ink Gauge should be the first item. Press OK. Mohamed Hejazi

Take the scanner lid off by squeezing the plastic hinges inserted into the back of the cabinet.
Take the top hinge of the cartridge door off with the 2 tork screws holding it, using a small screw driver.
Go to a hardware store & pick up a pair of cabinet hinges no more than 2". (You need to buy a pair because they do not come separate)
Place the new cabinet hinge on the back to the right of the bottom hinge of the base cabinet. Mark holes, drill one top, in the door, & 1 bottom cabinet, pilot holes. Check alignment & insert screws.
Tighten the bottom screws. Leave a little slack in the top screws as they have to be a little off set to close completely. You will only need to open this Cartridge door to change cartriges, so, no sweat.
My cost was under $5 for a pair of brass hinges, & my time, about an hour, taking my time.
It's too bad HP won't supply their offset hinges. They are inexpensive & easy to replace.
I've had my unit for exactly 4 years now, so this fix is a lot cheaper than buying a new one. Besides, I have ink already purchased that does not fit new printers.....go figure....
Aloha.