20 Most Recent HP Officejet 6310 All-In-One InkJet Printer - Page 9 Questions & Answers

After installing the product on a network, you turn the computer off and then on, and the product loses functionality. The product no longer prints and the product icon disappears from the Devices and Printers menu in Windows 7.
HP created a software update to resolve this issue. Follow these steps to download and run this update.
1) Click this link, Windows 7 Critical Update to enhance reliability of network connection .
2) Click Download . A window opens with options to run or save the file. Click Run . Follow the on-screen instructions to install the update.

If the printer is not installed on network, then download the full software package from HP.com or Click here and select your operating system and then download the software.
After the software is downloaded, run and install it. Follow the on screen instruction to do a network installation.
Note: You must have a wirless router for the wireless connection of printer with PC. Aslo, goto printer menu and run the wireless setup wizard on the printer.

Regards,
Shrey

Hello Mortm,

The problem you are facing may be due any external connection or storage devices.

Please visit the link provided below to solve the issue :

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01369982&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=1119598

perhaps this link will help you out

HP 6310 Reset

There are 3 types of resets in the printer
1.Partial Reset
2.Semi full Reset
3.Full Reset

To do partial Reset.

1. Unplug the power cable and turn off the the unit.
2. Press and hold # & 3 at the same time with out connecting the power cable.
3. While holding the button, connect the power cable and do not the release button for 5 sec.
4.Then turn ON the unit


To do Semi full Reset.

1. Unplug the power cable and turn off the the unit.
2. Press and hold # & 6 at the same time with out connecting the power cable.
3. While holding the button, connect the power cable and do not the release button for 5 sec.
4.Then turn ON the unit.


To do full Reset.

1. Unplug the power cable and turn off the the unit.
2. Press and hold # & 9 at the same time with out connecting the power cable.
3. While holding the button, connect the power cable and do not the release button for 5 sec.
4.Then turn ON the unit

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Hi

If you replace new ink cartridge, remove and reinsert again the inrk cartridge. Then try to reboot again the printer.

Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.

Regards and thank you for using Fixya !

Yup, as odd as it may seem for all color printers even if you're only doing black you still need to have color cartridges in the unit for it to reach a ready state and print.

Hi,

Try below resets, one after the other if issue persits.


Power Drain:

• Turn OFF the printer, disconnect the power cable from backside of the printer and from wall outlet.
• Press and hold the Power button for 60 seconds.
• Connect the cable and turn ON the printer.

Partial Reset

• Remove the power cable from back side of the printer while its ON.
• Press and hold "#" and "3" button, while holding them both insert the power cable and release the button after 10 seconds.
• If printer turns OFF, press power button to turn it ON.

Semi-Full reset

• Remove the ink cartridges.
• Remove the power cable from back side of the printer while its ON.
• Press and hold "#" and "6" button, while holding them both insert the power cable and release the button after 10 seconds.
• If printer turns OFF, press power button to turn it ON.
• Insert the ink cartridges.

NVM Reset

• Remove the ink cartridges.
• Remove the power cable from back side of the printer while its ON.
• Press and hold "OK" and "Cancel" button, while holding them both insert the power cable and release the button after 10 seconds.
• If printer turns OFF, press power button to turn it ON.
• Insert the ink cartridges.

Regards
Riztech

Check the level of black ink. Make sure the black cartridge is not empty. If it is empty, replace it.

Sir,
did u get any cd's along with the printer?then Pls install software,then go to start-programs-hp(there u can find hpscan.or if u r using xp hten got start-controlpanel-open Scanners&camera(open/add device from here).

h






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Hi,

• Did you try connecting the printer on any other USB port?
• Do you get any notification while connecting the printer? or any sound?
• What is the computer Operating System?
• If you have any other cable, try with it.

Regards
Riztech

You must be using HP95 98. Have you refill your cartridge at all? If you did, gentely wipe out the cartridge circuit part with Q-tip (with bit of alcohol). And wipe out the circuit part in the printer where cartridge goes in as well. And try back. Sometimes by having some dust or bit of ink make cartridge unreadable. If you used brand new, do same thing to cartridge circuit part. Otherwise, there got to be some circuit shot happen in printer. If you would like to save money, try refill kit by "ROADINK". Not only they are easy, but also the printing quality is good. For your better understanding pls check out my youtube video. And will see how easy ink refill can be done.

Go to this link and select your operating system and download the driver you are looking for. Install the driver like you would any other piece of software. Follow the instructions and hopefully this will solve your issue.
Good Luck and vote for me if this answer helped you out. Cheers.

try change the data cable / connector

Hi

Please try this solution.
Remove the USB cable into the printer and leave the printer on.
Remove all the cartridges.
Close the cartridge door and wait for the INSERT INK MESSAGE to appear.
Disconnect the power cable and from the power source supply.
Now open again the printer door. Move the carriage using your hand from the original position to the other side of the printer and then move it back to original position. Wait for couple of minutes
Reconnect power cord and turn on the printer.
Return all the ink cartridges and close the door. Wait for the calibration process.
Print the test page to check if it working.
Reconnect the USB cable and try to print again.
Please rate and make a comment if you find this solution very helpful and might help others as well. Post more comments if you need more help.

Hi

May be u can install the scanner driver please uninstall the printer driver and setup again with the Installation driver CD.


Good Luck

try use a manual of your printer to how or use the hp online help.. try to browse the same product of your unit..

pull the cartridge out and check the bottom, if it has a gob of ink it will do this. get a paper towel

and some alcohol, preferably denatured alcohol, put some of the alcohol on the paper towel.

get the cartridge and press down on the alcohol towel , press lightly several times until the bottom of

the cartridge is clean, don,t rub across it. the area is very delicate. once clean set the cartridge aside

and let it dry off for at least ten minutes. once dry, re-insert the cartridge, your printer will reset

itself and go back to normal. good luck!

In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken . Sometimes it is possible that the main SMPS power supply has failed or has a defective output voltage . So please remove the power supply and check for bursted tank capacitors that can reduce the DC output.