The below procedure will only work if you still have your original hard drive in the PC and have not reformatted or reinstalled windows from another media source.
On bootup you will see a message on the Acer splash screen to get into "SETUP".
This will take to your Acer BIOS and it is accomplished by either hitting the F2 or DEL F2 key.
Once inside the BIOS navigate to the menus and make sure that D2D option recovery is enabled. If you do not see this D2D option then you can exit and should not have to do anything else.
Restart the PC again, hold down the ALT and the F10 key altogether, which allows to start the recovery partition and load your system to factory default.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.
Thanks, Joe I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309