Sounds like that is a scanner error, you should replace the lower scanner assembly Part # 109K01870. Other scanner errors include 39,002.40 39,003.41 39,004.42 and 39,005.43 (any numbers after the semicolon is the page count)
You can order the part here
Here is a video that shows you how to replace it
Power OFF the Printer and Contact Support for Assistance. That's what the support website states. If you run out of warranty Xerox will charge you a call out fee before they even look at the printer.
in your printer driver, Start/printers & Faxes.. Right click the printer Icon for your 8560 and goto properties.
Goto Advanced Tab and then Printing Defaults..
Make sure the Black & White printing is Unchecked.
The part number is 109R00754 cost around £30 but do shop around.
Try Printerland, Fuss3printersales, Printerbase, Printware, search on their
sites under consumables not parts. Also, try googling the part number, this
normally takes you directly to the catalogue pages rather than searching websites.
Link for Printerland is
http://www.printerland.co.uk/Xerox-8560-Multifunction-Printer-Consumables-C20816.aspx
Hope this helps.
To print 4 x 6 on a Phaser 8560 you can only
use the MPT and you can't duplex.
When you load the paper into the bypass, the
screen will pop up options for paper size and type.
The closest match to 6 x 4 is A6 but the tray will know
that the size is wrong if you select it.
Therefore, you must select 'Custom Size' and input
the size in whatever units the printer requests, either
inches or millimeters depending on your printer settings.
Hope this helps.
The maint kit resets the counter when it is installed. You may have gotten a bad maint kit or the black plasstic part that the roller slides into is bad. That is where the connection is to reset the counter.
Harry