Hello.
From HP Support:
Try HP genuine cartridges.
Also, try:
Print and evaluate a Print Quality (PQ) Diagnostic page
The PQ Diagnostic can help determine if the printer needs to be aligned, or if the printheads need to be cleaned, or if the linefeed needs to be calibrated.
Step one: Print the PQ Diagnostic page
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Make sure the printer is loaded with unused white paper.
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Press the Setup button.
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Select Print Report .
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Select Print Quality Page .
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Press OK .
Step two: Examine Test Pattern 1
If the lines in Test Pattern 1 are not straight and connected, follow these steps to align the printer.
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Make sure the printer is loaded with unused white paper.
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Press the Setup button on the control panel, and then press 6 on the keypad or scroll to Tools .
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Press 4 on the keypad or scroll to Align Printer .
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Press Okay , and then press OK again when the alignment is done to continue.
Step three: Examine Test Pattern 2
If any of the colored blocks in Test Pattern 2 show white lines, or are faded or missing completely, follow these steps to clean the printheads.
Figure 5: White lines in Test Pattern 2 Illustration of white lines in test pattern 2
NOTE:
If there are white lines through ALL the color blocks, and also white lines through the gray blocks in Test Pattern 3, and then do not clean the printheads - instead go to the next step and calibrate linefeed.
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Press the Setup button.
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Select Tools .
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Select Clean Printhead .
After cleaning, print another PQ Diagnostic page and look for defects:
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If there are no defects, stop troubleshooting here.
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If there are defects on the page, try another printhead cleaning.
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If there are still defects on the page after another cleaning, go to the steps in this document to replace printheads .
Step four: Examine Test Pattern 3
If any of the gray blocks in Test Pattern 3 show dark lines or white gaps where the arrows are pointing, calibrate linefeed.
Figure 6: White gaps in Test Pattern 3 Illustration of white gaps in test pattern 3
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Press the Setup button.
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Select Tools .
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Select Calibrate Linefeed .
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Press the OK button.
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If these steps resolved the issue , you do not need to continue troubleshooting.
Hope this helps.