First try cleaning the metallic contacts on the Cartridge/s and on the Printer. You can use a cotton bud dampen with alcohol or spirit.
Gold Contacts on Cartridges:
Wipe these portions only with the Cotton bud, don't ever touch the Print Head (lower metallic portion), you may damage it.
The below picture is the Gold contacts on the printer where the cartridges' contacts come in contact when installed:
Clean them properly with the cotton bud.
I would also recommend you to clean the whole system, you can follow these instructions
(Click Here)
After they are cleaned, reinstall and see if that helps or not. If the same problem persists, you can try "
Partial Reset".
To do
Partial Reset, follow the instructions..
- Turn on the HP All-in-One.
- Disconnect the power cord from the back of the unit.
- Press and hold the # and 3 buttons simultaneously.
- While still holding down the # and 3 buttons, connect the power cord to the back of the unit.
- Continue holding the buttons until the Power button blinks.
- Follow the instructions that display on the unit to select the language settings.
You still have one more option if the above steps don't seem helpful. You can try performing Hard Reset, no wonder, this is the simplest method, but the most effective and is recommended by HP if any error is persistent.
- Unplug the power cord from the printer and from the wall outlet while the printer is still On.
- Unplug the power cord from the back of the unit.
- Wait for 30 seconds.
- Plug the power cord back into the unit.
- Plug the power cord into the wall outlet.
- Turn on the unit by pressing the Power button.
- Follow the instructions that display on the HP All-in-One to select the settings.
- If nothing new is coming up on the display, press the Settings button on the printer, navigate through the options with the Up-Down key and locate "Default Setting" or "Factory Default" and confirm it so that it would be performed.
Please note that performing any of the above Reset method will clear the fax memory, all the custom settings will be restored to it's factory default.
If the problem persists ever after all these are performed, then there must another internal problem with the printer which will need "Service". I would recommend you to contact HP for servicing and centers.
Let me know if you need further help.
Good Luck.
Thanks for using
FixYa.