Disney Mix Max Digital Media Player - Answered Questions & Fixed issues

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try downloading it again.Make sure that before downloading the song on to the mix max it already downloaded fully on to your computer.

I think I've covered this one before... not sure though so here we go...
First of all DVD's are copyrighted and digitally encoded so that they can't be copied to your computer or other devices. Windows Media Player can't rip them because of this encoding. Not only that if you were somehow able to copy it to the player the Mix Max can't play DVD formatted videos, it can only play WMV (Windows Media Video) formatted videos that are properly "encoded" for play on the Mix Max.
Check out the link below for how to properly encode your videos for play on the Mix Max.
http://digiblue.com/customer-service/faqs/disney/mixmax/index.html
It has a PDF download with instructions on how to properly encode videos so that they will play on the Mix Max.

I have seen this problem before with these units. It is generally caused by not following instructions when disconnecting the unit from the usb cable. The software interrupts the charge port signal between the battery and the dci processor. The unit will function just fine and nothing will seem wrong until the battery runs out completely. There is a simple fix for this but it is not necessarily an easy one.

1. Take apart the case of the unit. The easiest approach to this is to carefully pry apart the case at the sd card port with a small prying tool or butterknife. Take care with the large clips at the ends and corners of the unit that hold it together. You will most likely break every one of the smaller case clips on the sides when the case comes open. This is fine. The case will still hold together very strong with only the larger end clips. Remove any broken side clip pieces before putting the case back together so the case will close snug and tight.

2. With the case apart, note where the battery connects to the board and unlug it. Find a small ac adapter of about 5.5 volts to 9 volts but with no more than 600 milliamps output voltage. This will need to have a recessed tip on the male adapter prong like the one pictured in this url--- http://www.elderly.com/images/accessories/ACC/PS200R.jpg --- If you have technical knowledge in electronics and the right equipment then you can use an adjustable power supply with stinger tips to penetrate the battery plug. Note on the picture that the back of the adapter tells whether the positive or negative is located inside or outside the tip. BE SURE NOT TO CROSS THE LEADS WHEN TAPPING INTO THIS CONNECTION TO CHARGE THE BATTERY!!! Once the battery has died completely and the system becomes unresponsive the dci processor and charge port resets automattically but will not charge with out some power on the battery and since the battery is completely dead you must charge it for a moment in order to get the unit to acknowledge the reset and start taking a charge on it's own. on the battery red is positive. Connect the battery leads to the adapter using small wire leads for 30 secs. Replug the battery into the units board and turn on. the unit will power up and a message will come on screen stating that the battery is low and to recharge it.

3. Immediately reassebmle units case carefully and plug in the unit to a charger/usb cord. When unit fully charges ...unplug. That's it! (NOTE: IF YOU CHARGE THE UNIT USING A USB CABLE YOU MUST CLICK THE ICON IN THE SYSTEM TRAY THAT ALLOWS YOU TO SAFELY REMOVE THE UNIT AND THEN DISCONNECT OR YOU WILL SOON BE REPEATING THE ABOVE STEPS!!!)

is the cable plugged into the player????? If it is then you probably have a broken cable

You might want to delete it all off of ther and start over. Mine did that and it said the files were corrupted. I think it happnes after a while with the mix max. I don't know what else you can do. I know you have to plug it in, and go to "open folder to veiw files" you can delete them one by one from there.

If the music is already on your computer, it must be in mp3 format, do the following;
1) Open Windows media Player,
2) Connect your Disney Mix Max
3)Click "sync"
4) "Drag" song to where it says "Drag items here",
5) Click "Start Sync"

Check the specification of your MP3 player to determine the type of video file format it uses. Most common video files that MP3 players use are, AVI and WMV, there may be others such as FLV, MOV and DivX. If your player cannot play a video then it is an incompatible video file format, then you need to convert that video file to a format that your MP3 player uses. After video conversion then copy the video files to your MP3 player using the USB cable from your computer. Click on this link for instructions on converting video files for MP3 players :- http://www.fixya.com/support/r5874192-play_videos_mp3_player

possible corrupt data on the device. may have been removed while files were being transferred to/from the device.

I was successful in charging the device by using an old cell phone adapter (two worked) that fit perfectly (Motorola and Blackberry). If you do not have one lying around the house, checkout a thrift store. Best of luck.

idk i have a mac and it doesnt work on this either

how do i take it off

There a are only a few things that could be wrong. Its either the player is broken internally and won't play again, you may need to reformat the player so if will be at factory settings to refresh it so it will work, or that there is no music currently on the player because its not reading or receiving any. Reformatting is the best option.

connect your unit to your computer once it is detected your problem is only battery replace it

Sounds like your player is full and needs to have some songs removed so you can install more


Deleting Files,Pictures,Videos,Audio
Books, Apps,etc. from MP3 Player/Ipod
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Hook up your mp3 player to your computer
Go to your desktop and double left click on "My Computer"
When it opens you will see listing that says "Devices with Removal Storage" your mp3 player should be listed there.
Right click on your mp3 player, and a window will open, right click on "Open" and now your files/songs should be visible.
Hold the left click down and drag it across all the files/songs that you do not want this will highlight the files/songs you do not want, release,right click and then click on "Delete"
Now you mp3 player should be clear of the files/songs you do not want.
BE CAREFUL and do not delete files needed to operate your MP3 player.
This is a FREE answer, Please rate me

It won't show up in iTunes - it is not supported by mac. Windows only. :( If you have access to a windows computer it is easier to use that. If not, then you will need to convert all your music to mp3s to upload them. The player should show up as a "removable disk" on your desktop. You can drag and drop music files in that way - should work.

How to Put Songs on Disney Mix Max


The Disney Mix Max portable media player is capable of playing audio files in the MP3 format. It can also play videos formatted as WMV and display photos formatted as JPEG. You can convert audio files into MP3 using the Disney Mix Max software -- Mix It Plug-in. The plug-in works with Windows Media Player 10. This software CD came with the player and is not available online. To download music to the device, you can use Windows Media Player 10 or Windows.

Things You'll Need:

* USB cable
* Mix It Plug-In installation CD

Instructions


Convert Non-MP3 Files

Install Mix It Plug-In. Insert the Mix It Plug-in installation CD into the computer's optical drive. Click "Install Mix It Plug-In" when prompted. If no screen opens, double-click on the "My Computer" icon. Double-click on the installation CD icon. Then double-click on the setup or installation file; this file is often formatted as EXE. Select to have the program saved to your desktop. Then double-click on the desktop icon -- "disneymixitplugin" to open the setup wizard. Click "Next" in the setup screen. Follow any additional setup prompts.



Open Windows Media Player 10 and create a playlist. To create a playlist, click "Library" and select "Now Playing." Drag songs from your computer to the "Now Playlist List" pane. Click the "Now Playing List" title to open the menu and select "Save Playlist As." In the "Save As" dialog box, enter a name for the playlist and select "Save."


Open Mix It Plug-In. Select "Yes" when asked to save analysis information for your music files. The software will analyze each track's compatibility with the Disney Mix Max player.


Press "Go!" to start the conversion process. Once the process is complete, an inactive "Go!" will be displayed. All music that has been converted is still listed in your Windows Media Player 10 playlist. You are now ready to download music to the player using Windows Media Player.

Windows Media Player 10

Open Windows Media Player 10 on your computer.


Remove the USB jack cover located on the bottom of the Disney Mix Max. Insert the compatible end of the USB cable into the USB port on the Disney Mix Max. Insert the other end of the cable into the computer's USB port.


Click "Library" and click a playlist name. To create a playlist, click "Library" and select "Now Playing." Drag songs from your computer to the "Now Playlist List" pane. Click the "Now Playing List" title to open the menu and select "Save Playlist As." In the "Save As" dialog box, enter a name for the playlist and select "Save."



Select the "Sync List" tab and choose "Sync List" from the menu.
.
Verify the items to be synced to the Mix Max, or right-click on a song title and select "Delete" to remove it. Click "Start Sync" to download music to the Mix Max.

Windows


Insert the USB cable to the Disney Mix Max USB jack. Connect the player to the computer with the USB cable.



Click on the desktop "Start" menu and choose "My Computer."


Double-click on the "Removable Disk" that corresponds with your connected device.


Drag songs saved on your computer with your mouse into the Removable Disk folder.


Tips & Warnings

If you converted files using the Mix It Plug-In, you will need to use Windows Media Player 10 to sync them to the player.

Mobile phones least have the features of reconfigurations. In situations that malfunctions were encounter requires referring to support experts either to restore the malfunctions or replace to similar devices. Refer with the phone devices user guides to ascertain pertinent resources.

Hey there,

are you on the computer right now? if you want, I could take a quick look and see what is going wrong over remote support.

if you want my help you can get the remote support program from here http://www.teamviewer.com/download/TeamViewerQS.exe

and send me the ID and password numbers it gives you

I do not have a solution, but I have the exact same problem. I ran out of memory on my son's Mix Max, and bought a TopRam 4GB SD card. I was careful not to buy the SDHC card, as these absolutely do not work with this device. I have a 2GB SD card coming and will try to load that one to see if it works. So far though, the only SD cards that have worked are the ones made by Disney. They do say SanDisk on the back, so maybe the 2GB SanDisk card will work. I'm just glad to know that I am not alone on this. You are the only one I have seen post this exact problem.