20 Most Recent APC BE500R Back-UPS ES 500 (BPAPWBE500R) UPS System Questions & Answers

you will need the copy of point of sale. i/e the cash register sales ticket then contact the manufacture, and request the unit to be returned, if that unit is new out of the box, well you will have 100% warranty.
ups is a battery backup unit, so contact the manufacture, direct. lhsjr

APC BE500R... | Answered on Sep 23, 2017

Check your voltage meter, so it measures correctly, probably generate your UPS is not pure sine wave, but a modified sine, then the simple measuring devices to display the wrong value.

APC BE500R... | Answered on Jan 26, 2015

Make sure the batteries are good, if not will have to replace with new

APC BE500R... | Answered on Jul 23, 2014

sounds like the battery is low or has been disconnected.

APC BE500R... | Answered on Mar 18, 2014

no service manual

APC BE500R... | Answered on Nov 15, 2013

most need a battery , the #1 failure , for sure.
and fuses. all. (means breaker too, feed and in unit)
RTM yet at APC, they have manual and find 2000
that is what all techs do, as no 2 UPS are the same, so.........

APC Computers &... | Answered on Sep 24, 2019

A UPS, it is. with battery.
2 new batteries fit in side, or it is 1 battery model and tried 1 battery new and then the next?
so all this is about a beeper too loud.

well with the line cord remove

and battery out, find the sonic beeper and see that hole there.
stuff chewing bump in that hole. ends that.
remove it.
tape it
or stuff gum ./clay or even rtv caulk in the hole to make it more quiet or zero sounds.

they do not let you change the threshold of the battery low warning, if you do that that wrecks the battery if too deeply discharge, (its lead acid gell cell and $20 every time you wreck it)

APC Computers &... | Answered on Mar 10, 2019


APC Computers &... | Answered on Jan 31, 2019

1- SRT10KXLI problem, it showing on screen (Internal RBC needs Replacement on Battery).
2- SRT6KXLI problem, During normal working day the smoke came from the power supply when we off the UPS after a few hours when we reconnect to the power the UPS cut the Main power feus.

APC Computers &... | Answered on Jan 30, 2019

APC lists the SURTA3000XL and SURTD3000XL on their regional web sites. In either case, the red X indicates an internal fault. If the unit is under warranty, contact APC for repair. Otherwise, replace the UPS. See page 15 (page 16 of the PDF) of the manual, available oon the product page: https://www.schneider-electric.com/en/product/SURTA3000XL_APC/apc-smart-ups-rt-3000va-120v/ . The current link to the manual is http://download.schneider-electric.com/files?p_enDocType=User+guide&p_File_Name=ASTE-6Z8LQA_R2_EN.pdf&p_Doc_Ref=APC_ASTE-6Z8LQA_EN .

Since the unit isn't charging, the charging circuit is either damaged or after the faulty wiring inside the unit. Unplug the UPS and do not try to use it. I wish that I had better news for you.

Cindy Wells

APC Computers &... | Answered on Jan 02, 2019

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