20 Most Recent
Maxi-Cosi Familyfix Base Isofix only Questions & Answers
Isofix base beeps and third green light goes out
Hi
This would indicate that the unit is loosing connection when you go around corners / over bumps. The only time we've heard of this before is when driving is at high speed.
If you're finding this an issue at low speed we would recommend the unit comes in for inspection / repair.
12/15/2014 12:25:35 PM •
Maxi-Cosi...
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Answered
on Dec 15, 2014
Release button is broken
Hi
To release the carseat from the base you will need a pair of long nosed pliers.
Under the grey button on the base you would normally use to release the carseat you will find a small hole. Put the pliers into this hole and pull the wire inside firmly toward you. Lift the carseat from the base.
The base will now need to come into our engineers for inspection and repair.
If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.
If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.
If you're outside the UK please visit
www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.
9/14/2014 8:29:32 PM •
Maxi-Cosi...
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Answered
on Sep 14, 2014
Family fix base handle has snapped
Hi
If you are in the UK and the product is under 24 months old please return to your retailer with proof of purchase for them to arrange it to come to the engineers for inspection & repair under warranty terms and conditions.
If you are in the UK and the product is over 24 months old or you no longer have proof of purchase please contact the customer care team to book in for chargeable inspection & repair required on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) Standard charge is 39.99GBP and this does include courier collection and delivery.
If you are not in the UK please visit www.maxi-cosi.com and select the country you're in. On the right side of the page you'll see a tab marked Contact Us. Click here for your enquiry to be sent through to the customer care team for your country.
8/17/2014 6:09:15 PM •
Maxi-Cosi...
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Answered
on Aug 17, 2014
Batteries went flat in between children... replaced them in the family fix and now wont light up
Hi Emma,
To run the test mode you hold in the long thin black button just under the display. Once the sequence starts let go of the button and it will cycle through the different lights and then they will all go out. That's when the test mode has finished.
Once this has been done, the base should then register correctly when being fitted into the car with the green / red light indication and noises. If it still does not function as it should, the base needs to come to our engineers for inspection. Contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to book in.
6/22/2014 11:59:38 AM •
Maxi-Cosi...
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Answered
on Jun 22, 2014
Handle with release button
Hi Tim
The base needs to come in for our engineers to provide inspection & repair work required and ensure it is working as per specification.
If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.
If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.
If you're outside the UK please visit
www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.
4/24/2014 12:24:24 PM •
Maxi-Cosi...
•
Answered
on Apr 24, 2014
Support leg stuck
If you're
in the UK
and the product is under 2 years old, please contact your retailer with your
proof of purchase and they can arrange for it to be sent to our engineers for
inspection / repair work required under warranty.
If you're in the UK and the product is over 2 years old or you no longer have
proof of purchase please contact the customer care team on 01284 413 141
Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking
it in for chargeable inspection / repair work required.
If you're
outside the UK please visit www.maxi-cosi.com
and select the country you're in, then use the "Contact Us" tab on the right
side for your enquiry to be sent through to the customer care team in your country.
2/17/2013 11:59:31 AM •
Maxi-Cosi...
•
Answered
on Feb 17, 2013
I have Broken the handle on isofix base which releases the seat. Where can I take it to get it fixed?
Hi
If you're
in the UK
and the product is under 2 years old, please contact your retailer with your
proof of purchase and they can arrange for it to be sent to our engineers for
inspection / repair work required under warranty.
If you're in the UK and the product is over 2 years old or you no longer have
proof of purchase please contact the customer care team on 01284 413 141
Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking
it in for chargeable inspection / repair work required.
If you're
outside the UK please visit www.maxi-cosi.com
and select the country you're in, then use the "Contact Us" tab on the right
side for your enquiry to be sent through to the customer care team in your country.
2/17/2013 11:57:18 AM •
Maxi-Cosi...
•
Answered
on Feb 17, 2013
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