Top 20 Creative Labs ZEN Vision:M Digital Media Player Questions & Answers

Hello, Akolcheva - Even rechargeable batteries eventually lose their ability to be recharged and need to be replaced. I suspect you need to purchase a replacement battery for your Zen M, install it, and charge it for use. I see there are several online sources for ordering Zen M replacement batteries. Also, since Zen M is a product of Creative, you may find better help by posting on the relevant product forum here: http://forums.creative.com/forumdisplay.php?f=3 . Note: If you are not already registered with the Creative Products forums, you can register for free. Then, you will need to log in to post your question. Best wishes.

http://us.outletstore.creative.com/index.html

http://support.creative.com/Products/ProductDetails.aspx?catID=948&subCatID=958&prodID=16002&prodName=ZEN%20Vision:M%2030GB&subCatName=MP3%20Players&CatName=Entertainment+Devices+%2f+MP3+Players&VARSET=prodfaq:PRODFAQ_16002,VARSET=CategoryID:948

Go to www.support.creative.com, choose mp3 players,choose your model from list.All updates for software and quickstart guides can be found.Hope this helps.

Can you change the computer connection it uses? I can't really explain... go look around in settings. Go into every file. Look everywhere.

clean with isopropyl or" petrol.if use ******** wash very good.something heat with mother board past.so work it again.harry up in one day or"So4 damage your board.

You can insert the SD memory card into an USB card reader and then plug it into the computer's USB port.
The computer will see the SD card as an external storage device, you can then view the contents of the SD card and copy the files to your computer.

THROW IT AWAY

Hello,

Is this your first time of using this Vision M with your computer?

Connect the Vision M to another computer and observe if it's going to work perfectly on that computer.

Which ever the case may be, here is what you need to do on your computer;

Insert the Vision M into your computer

Go to device manager.

Go to the name of the Vision M.

Right click on the Vision M and click 'Uninstall"

Allow the Vision M uninstall from your computer.

If possible uninstall every other device under the "Universal serial bus controller (usb).

Once this is done, disconnect/remove the Vision M from your computer.

Restart your computer.

Wait a while for the computer to boot computer. Also whatever you have uninstalled from the device manager, might install automatically. Which ever the case maybe, make sure your computer has finished booting or installing any device before you attempt to insert the Vision M into the usb.

Now insert the Vision M and wait for the computer to install theVision M, then observe if it will open this time around and you can format the Vision M thereafter.

By now it should open. But if it doesn't open, please let me know so that I may direct you further on what next to do.

I wish you good luck.

Regards.

Maybe the battery is dead? I know that they have been around a few years, My battery died on my 30 gig vision:m. Here is a tear-down for you to remove the battery. First off the battery is kinda hard to find I could only find it on this website ( the manufacturer) but it is in what i think is Japanese. skc. the battery is rated at 1250mAH at 3.7v and is 2.8 x 53 x 85 mm.

step 1.
Set the on/off switch to the hold position. Stick a Flathead screwdriver in and pry out the top closest to the screen. Now the bottom is a bit harder. Insert a flathead screwdriver in the reset hole and pull up at an angle. It should pop out with a little bit of force.
You have now exposed 4 screws take them out, and place them aside(someplace safe)

Step 2.
There are two clips in the center on the left and right sides holding the back plate on. Insert a small knife into the side and gently pry it apart while working your way down. Pry it up about 2mm. Then do the same to the other side. You will now be able to pull the back off completely. You can easily remove the battery.

That should fix your problem.

Hi,
Welcome to Fixya. If hard and soft reset won't fix the problem most likely the software or hardware of the Zen M is bad. I would like to know if you connect the device to the computer if the computer can still detect it as a USB device or you will just receive and error message. Please let me know what happen so that we can continue troubleshooting.
Thanks

There are a number of things that could cause the firmware problem so if you cold just answer the following.

What response did you get when you tried the 'clean up'?

Have you tried to reload the firware or reboot?

Hi arlene_le534,

Have you tried resetting the player? This problem can be caused by two things: Hard drive is too cluttered and needs clean up or there's a corrupted file making the player freeze up.The issue that you have, device won't turn on and has black screen, can be fixed by resetting the system.

Here's how you can do it:

1. First, to get to the recovery mode take the battery off.

2.Next put it back in and as you are placing it back hold the power button. Hold it until you get the recovery mode screen.

3. Then choose Clean Up.

>> But if you just want to try rebooting it, that's fine and if it works.

4.Finally, after clean up is done reboot the system and observe.


If after doing it and still you have the same problem then you have to do the whole process again but choose format instead of clean up. However, please be informed that format will erase all of your files.

Hope it helps.

Thank you for using Fixya.

Hi you will need to replace your HD. With all you have already tried that tells me the HD in bad and needs replacing.


If you need any more help, parts or your player repaired you can go to my repair service web page and e-mial me, call me or contact me threw my Ebay user name at from my web page at firehouse7777.weebly.com Thanks

if you are only getting the power plug symbol on the player when you are trying to charge it that means there is something wrong with the battery or something is wrong with the main board and cannot see that the battery is connected. Even though you just replaced the battery that could still be the issue again


If you need any more help, parts or your player repaired you can go to my repair service web page and e-mial me, call me or contact me threw my Ebay user name at from my web page at firehouse7777.weebly.com Thanks

Hi there are some batteries out there that are sold and they say they will work with the vision m but they dont. These batteries have a black label on them with the name Cameron Sino . If its this battery that is the problem. If you still have your old battery try re installing it and see if the player function properly even though the battery will not hold much charge anymore. If the player works fine doing that then the new battery is the problem. With the battery charging indication and the LED showing that just means the player is trying to charge the new battery but the player is really not seeing it.


You can go to this link below and this would be the battery you want to get

http://www.amazon.com/HQRP-Replacement-Screwdriver-installation-Protector/dp/B001BJLEBS

If you need any more help, parts or your player repaired you can go to my repair service web page and e-mial me, call me or contact me threw my Ebay user name at firehouse7777.weebly.com Thanks

1 HD damage could be done when you drop the Zen and you hear noises inside, some times the display just shows the Creative logo and no more.
2 the display just show the Creative logo, no noises inside, you can tray to put in Recovery mode as mentioned in the other solution and then erase firmware then reload firmware, this firmware can be downloaded form creative page,http://us.creative.com/support/downloads/download.asp?MainCategory=213&nRegionFK=&nCountryFK=&nLanguageFK=&sOSName=Windows+XP&region=1&P
However Before you go to all that trouble though try these steps:

1. Connect the device to the wall charger.
2. Hold the power switch to ON.
3. Put a paper clip into the reset hole.
4. Continue holding the power switch on until the Creative logo appears.
5. Select Format All from the Recovery Mode menu. (Note: THIS WILL ERASE ALL DATA FROM YOUR DEVICE! - but it's better than buying a new device)
6. When the reformatting is done, select Reboot from the Recovery Mode menu.

too long of question get a life

Deleting Files,Pictures,Videos,Audio Books, etc. from MP3 Player

Hook up your mp3 player to your computer
Go to your desktop and double left click on "My Computer"
When it opens you will see listing that says "Devices with Removal
Storage" your mp3 player should be listed there.
Right click on your mp3 player, and a window will open, right click on
"Open" and now your files/songs should be visible.
Hold the left click down and drag it across all the files/songs that
you do not want this will highlight the files/songs you do not want,
release, right click and then click on "Delete"
Now your mp3 player should be clear of the files/songs you do not want.
Be careful and do not delete files needed to operate your MP3 player.
Please Rate Me

The heading for your question says "Creative Zen Vision:M Digital media" I do not think that there was an 8GB Vision M. I have a 30 GB Vision M and I think there was only a 30 and a 60 GB of that model.Perhaps you have another model, and it could be a 20gb, as that what you may be seeing. Any way look on the back and select your model from the Creative page here: http://support.creative.com/Products/product_list.aspx?catID=948&CatName=Entertainment+Devices+%2f+MP3+Players#

It will tell you the specs of the model you have. a further search of the site could also answer some of the questions you have about the player.