Top 10 HP Officejet 5610 All-In-One InkJet Printer Questions & Answers

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no scan options say refer to device documention to trouble shoot

no scan options

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Check whether the Digital Imaging Monitor is running .

If yes, good.

Now, please open HP Solution Center and setup the destination list .

Double click >> HP Solution Center >> settings >> scan settings and preferences >> scan to .. setup >>
Add all the entries from " available scan destinations " to "front panel destination list " >> click >> ok .
Now, try to scan from the front panel of the All-in-One .

Posted on Jul 26, 2008


  • 44,190 People Helped

HP Officejet 5610 All-in-One scanner will not work


I recently tried to use the scanner on my officejet 5610. When I hit 'scan' the screen will tell me 'No Scan Options Refer to device documentations. Press OK'.

I have lost all the device documentations so I need a little assistance if you can.



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Windows Vista causes an error with the scan feature of the HP officejet 5610. To work around it use the paint program:

1. open paint program
2. click file
3. click "from scanner or camera..."
4. scan menu opens

from there simly select the type of scan you would like to do and click the scan button

Posted on Jul 07, 2009


  • 12,907 People Helped

HP Officejet 5600 All-in-One series

"Cartridge error...Remove and re-insert cartridge on right"

I have done this repeatedly.I have cleaned the cartridge. Still no printing.

Any ideas?

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Fiend your solution direct from hp. Here is your solution...

Posted on Feb 27, 2009


  • 12,271 People Helped

HP 5610 Paper Jam Error Won't Clear

I've opened the front and back panels and cannot find any stuck paper or pieces thereof anywhere. Tried a master reset per HP online support, but NG.
Any suggestions?

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  • Most Helpful of 9 Answers

I just fixed a similar problem with my old HP5610. You need to remove the scanner assembly to get inside the printer, then clean the clear plastic wheel on the far left side of the front roller bar.

To remove the scanner and get inside the printer:
1) Open the scanner w/ the printer facing you. There are two T10 torx screws on the right side (one in each corner) that need to be removed.
2) Pry up the cover of the copier feed system on top of the printer. There is a guide clip inside the front side that you need to flip out of the way with your thumb to open fully.
3) Two more torx screws need to be removed here. The lower ones in each corner all the way to the left, not the exposed screws on the raised portion.
4) Lift the scanner bed straight up and angle it away from you like the scanner door. There are two small ribbon cables that need to be pried loose. Mark them w/ a sharpy so you know how to put them back, then slowly slide them out (the connectors looks like exposed wire).

Clean the plastic ribbon and wheel inside the printer:
1) Look inside the printer you will see a small plastic ribbon (looks slightly polarized) the ink cartridge tray rides along. Clean this with a tissue dipped in alcohol until you've removed all th ink.
2) Press the cartridge tray (watch out for some small black arms coming off the paper feeder) to the right and look down in the forward left corner of the printer. You will see a clear disk with number on it next to a black gear on the steel bar for the paper rollers.
3) Clean the clear disk with q-tips dipped in alcohol and spin the gear either with your fingernail or a set of tweezers. I went through 4 q-tips cleaning off both sides because of all the ink I picked up.

Reassemble the printer:
1) Take the time to shake or fork out the dried ink from the cleaning beds on the right side of the printer if you want, but don't get any on your rug (it stains).
2) Set the scanner assembly on top of the printer and carefully reattach the ribbon cables (remember how you marked them so you place them the same way again). Be patient with the smaller one as it is easy to kink, just work each side slowly in.
3) Press the scanner into place. Replace all four screws.
4) Reset your printer. You're good to go.

Side notes:
1) I was able to run the printer opened up without the scanner plugged in. It didn't even blink at not having a scanner. After it was reattached, the thing still copied beautifully.
2) There was some dust in there, but I didn't have any compressed O2 to clear it out. You might want a can of compressed air for the dust, and maybe even hit the sensor for the wheel, but the alcohol was enough for me.

Good Luck! As usual, do all this at your own risk.

Posted on Jun 19, 2010


  • 11,871 People Helped

error code: 0xd0620230

cartrage stop moving and all power ,copy ,scan and fax buttons are lightening

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Fiend your solution direct from hp. Here is your solution...

Posted on Feb 27, 2009


  • 10,422 People Helped

HP 5610

Can't get scan to work. Printer states "no scan options".
Followed advice in manual best I could, no luck. Need some help

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If you have windows vista and it comes up with the "no scan options" don't press the button on the printer, go to "start" then "accessories" then "paint". This will open up the windows paint program. Go to "File" then click on "From scanner or printer". It will then scan the document, no more problems! Happy scanning

Posted on Jan 04, 2008


  • 9,891 People Helped

tri-color cartridge problem

My printer is indicating an error: There is a print cartridge problem (tri-color). Refer to device documentation to troubleshoot. What shall I do?

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Fiend your solution direct from hp. Here is your solution...

Posted on Mar 17, 2009


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Installing HP Officejet 5600 all-in-one in Windows Vista

I have attempted to install software for the HP Officejet 5600 all-in-one onto my laptop with Windows Vista. It has failed and appears to not be compatible with Windows Vista. Is there a software updates that will allow me to use this all-in-one with Windows Vista??

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Go to Click on 'software and driver downloads' (on the left of the screen). Next to 'for product:' type in Officejet 5600' and click the >> symbol. Then choose from the list that comes up. When in doubt, choose the first on the list, HP 5605 All-In-One. On the next screen select 'software and driver downloads' again. There you'll see where you can select Windows Vista. CLick on that and sleect, under "Driver", HP Full Feature Software and Drivers.

On the next screen, scroll down and select 'Install Now'.

Best wishes, Al

Posted on Mar 09, 2008


  • 8,753 People Helped

HP Officejet 5610 All-In-One... Problem

Have a cartridge error with a HP1.gif 5610 all-in-one. Says to refer to device documentation. Nothing seems to work in fixing the problem. Please help.

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Is there any other error messages? Like carriage jam or something? If there are no other error then try to do a partial reset on your printer, to do that follow these steps:

Turn your printer on, remove the power cable at the back of your printer while the printer is ON. PRESS AND HOLD the # key and 3 key on the keypad, plug back the power cable WITHOUT releasing those buttons, DO NOT RELEASE THE BUTTONS until you can see the WELCOME SCREEN or INPROPER SHUT DOWN PRESS OK TO CONTINUE.

If this does not resolved your issue I'll try to find some solutions from you.

Posted on Jan 05, 2008


  • 7,507 People Helped

My printer is automatically deleting print jobs

My printer is automatically deleting print jobs

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  • Most Helpful of 1 Answers

Hi there you can try this.
Not sure if this will work that well for you but this is what I found worked for me.

  1. Start
  2. Control panel
  3. Printers
  4. Double click your printer
  5. See the jammed jobs in there
  6. Click Printer
  7. Click Cancel All Documents
  8. Wait about a minute, should hear your printer cooperate again
If you are on Vista Home Premium, go through the following steps to clear "deleted" print jobs from the print queue.

1) Go to Control Panel
2) Select System and Maintenance
3) Select Administrative Tools
4) Double-click on Services
5) In the list of services, scroll down until you find one called "Print Spooler"
6) Right-click on "Print Spooler" and select "Restart"
7) The "deleted" jobs will disappear and any queued jobs in your print queue will print

Hope this helps. I figured it out on my own without any assistance from the paid professionals.

Cant say if it will work so come back let us know so other can use this thanks.

All The Good Luck. Pineworks

Posted on Feb 15, 2010

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no scan options say refer device

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