As you get the HP printer offline issues or offline error messages on our device display screen, it's time to troubleshoot it. Go for a quick scan of your device and check if the offline errors still remain. Among the available scan tools, we have the HP print and scan doctor tool. Cross check if the software version that you use is the latest one. You will get more help and guidance to get rid of the error if you ring the contact number +1-844-510-3770
I believe that you would select the "language" during the driver and software installation. Un-install / Remove the printer; Disconnect it, then reboot a couple of times. Put in the install disk, (or launch the exe if you downloaded it.)and re-install the drivers.
[Note: if you *DID* download the drivers, you may not have downloaded the "english" version, but the Chinese version instead....just a thought.]
In CCleaner, click the Tools icon at left, then click the Startup button.
In the Startup screen, you'll see a list of all items that have been set to start automatically with Windows. Those that have been disabled will be grayed out and will state "No" in the Enabled column.
Do one of the following:
To prevent a program from starting with Windows, select the program entry and click Disable.
To prevent a program from starting with Windows and to remove it from the auto-start list, select the program entry and click Delete.
Note: You can select multiple startup items by using CTRL+Click.
First pull down the paper out tray and open the cartridge cover.
Then I would advise unplugging the printer to minimise risk of getting your fingers caught in the workings. This should leave you free to move the carriage or anything else obstructing it and get the cartridge free.
There are three 1410 models, the 1410, 1410v and 1410xi. The firmware and drivers for all of them can be found here: http://h20000.www2.hp.com/bizsupport/TechSupport/ProductList.jsp?lang=en&cc=us&taskId=135&prodTypeId=18972&prodSeriesId=436453
Once you've selected your model, make sure you choose the appropriate operating system! EG Windows 7 32-bit, Windows XP x64, etc. If you are not sure what operating system you are using, you can check it in Windows by pressing <Win>+<R> (<Win> is the button that normally pulls up your start menu)
When you do that, a little box with the name "Run" will come up. Type in "control panel" and press enter. In the Control Panel, find the option for System, (Under System and Security in Vista and Windows 7) if you can't find it, look for a computer screen icon and check the options there. Click on system and it will display your Windows edition.