20 Most Recent HP 5590 ScanJet Flatbed Scanner - Page 2 Questions & Answers

the preview scan box has a little window that you as a user can expand and position look ana see...

uninstall and remove all the icons from your PC first than reinstall the driver from CD and run complete setup it works.

Check you scanner settings. Increase the contrast/brightness. Try a good printed page. Clean the glass thoroughly
S. Mohan

I downloaded the following files from HP's website

setup_full_5590
setup_emc_5590
col10862
cit207355-hpcom-patch-v8
hpinstantshare

and followed the procedure that i found on the web at hppt://hpanswers.blogspot.com/2008/03/unexpected-internal-error-has-occurred.html

wich give full instructions on how to cleanly remove the hp software and what files you need to run to help fix the problem.

this is a fix but it is has not got my scanner working the way that it used to but it is working a lot better that it was.

Thanks

Sproket

cannot possible to install in vista using the CD of scanjet 5590

The factory default is blank.

Sounds like the main circuit board fried. You can't repair it, thus replacement is the only option. That will not guarantee normal operation and your taking a chance one way or the other.

Install the drivers for it from the HP website. Other software for it should be there as well. As to scanning speed, setting it to scan at lower resolutions can speed scanning. Scanning for color is slower than scanning for Black and White, FYI.

see Chapter 3 pages 12 to 15 of the attached manual http://h20566.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00293286&docLocale=en_US

Hah, hah. That is what happens when you upgrade unnecessarily to an operating system for which you do not have the correct driver. Unless HP provides a driver u are out of luck - they prefer that you buy a new scanner from them, of course!

If you are asking about the "SCAN TO PDF" button, it allows the scanner to create a Portable Document Format (PDF) file. PDF files are files that can be viewed with the free Adobe Reader software. The PDF format files are easy to store on your computer and easy to share. PDF files can have many pages. Image files, like JPG, can only hold one page per file. If you use PDF files, make sure you only get the reader software from Adobe.com. Adobe Reader Download Free PDF viewer for Windows Mac OS Android

There several lights on those that can be blinking. Here is the link to the symptoms: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00845054