Go to http://www.sonyericsson.com and fill out customer request form.
Here's a transcript of my request and the response; subsequent correspondence resulted in the item being placed on order and promised in 3-5 business days.
To:
[email protected]
From: phil***@***,***
Subject: Accessories
Product: Akono? Bluetooth Headset HBH-602
Opinion: Earloop broke--How do I obtain a replacement?
On Aug 16, 2007, at 23:22,
[email protected] wrote:
Dear Phil,
Thank you for contacting Sony Ericsson Online Support.
We would be more than happy to send you a replacement ear hook for your HBH-602, Please e-mail back with your address to where you would like the ear hook sent to. Please note that we are unable to ship to a P.O. Box.
As part of Sony Ericsson's commitment to excellent customer service, we offer a wide variety of mobile products to suit your lifestyle. If you require more information, or have any other questions, please visit our website at http://www.sonyericsson.com or call us at 1-866-766-9374.
Best regards,
Michelle