The cd drive is probably not listed under My Computer as a device. Click
Start/My Computer and see if the cd drive is listed as a device along
with your hard drive. if not turn off the laptop, Remove the power
cord, Remove the battery then Remove the one screw that holds the dvd
drive on the bottom of the laptop. Most times it will have the icon of a
circular disc next to it. Once you remove the screw, pull the cd drive
out and let it sit for 30 seconds, then put it all back together and
reboot. Now check to see if the cd drive is listed in My Computer. If
not you will need to Remove Upper and Lower Filters.
You can click the link below and when microsoft's site comes
up scroll down and click Fix It or you can do it yourself with the instructions
below the link based on your operating system. If you have windows 7 the Fix It
will not work, you will have to do it yourself by the instructions under the
link.
http://support.microsoft.com/kb/314060
Windows 7
To resolve this problem on a computer that is running
Windows 7, use the Hardware and Devices troubleshooter. For more information
about how to open this troubleshooter in Windows 7, visit the following
Microsoft Web site:
http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter
Back to the top
Windows Vista
- Click Start
, and then click All Programs.
- Click Accessories,
and then click Run.
- Type regedit,
and then click OK.
If you are prompted for an administrator password or for a confirmation,
type the password, or click Allow.
- In the navigation pane,
locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do
not have to remove that entry. Click UpperFilters only.
If you do not see the UpperFilters registry entry, you still might have to
remove the LowerFilters registry entry. To do this, go to step 8.
- On the Edit
menu, click Delete.
- When you are prompted to
confirm the deletion, click Yes.
- In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry,
unfortunately this content cannot help you any further. Go to the "Next
Steps" section for information about how you can find more
solutions or more help on the Microsoft Web site.
- On the Edit
menu, click Delete.
- When you are prompted to
confirm the deletion, click Yes.
- Exit Registry Editor.
- Restart the computer.
Now go to the "Did this fix the
problem?" section.
Back to the top
Windows XP
- Click Start,
and then click Run.
- In the Open
box, type regedit, and then click OK.
- In the navigation pane,
locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do
not have to remove that entry. Click UpperFilters only.
If you do not see the UpperFilters registry entry, you still might have to
remove the LowerFilters registry entry. To do this, go to step 7.
- On the Edit
menu, click Delete.
- When you are prompted to
confirm the deletion, click Yes.
- In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry,
unfortunately this content cannot help you any further. Go to the "Next
Steps" section for information about how you can find more
solutions or more help on the Microsoft Web site.
- On the Edit
menu, click Delete.
- When you are prompted to
confirm the deletion, click Yes.
- Exit Registry Editor.
- Restart the computer.
