1. In the Finder
window, click on Go on the Title Bar and select
Utilities.
2. Open the
Printer Setup Utility.
3. Click on
Printer Setup Utility in the title bar.
4. Select Reset
Printing System.
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It sounds like you need to remove the toner cartridge and check for half broken pages below the toner. Some of the parts inside will be hot to the touch so take caution when attempting to remove the pages while the system is still hot.
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My name is Bruce
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