20 Most Recent Brother HL 5250DN Laser Printer Questions & Answers

I had the same problem on 4 Brother HL-5250's, I checked the whole printer, and couldn't find a paper jam, yet the red printer light wouldn't shut off. I finally followed the instructions on Brother's website for removing a paper jam, and the solution for all 4 printers was paper stuck in the fuser cover. See below on how to open the fuser cover.

Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
  1. a5250_u_g062.gif
  2. Hint
  3. There are 2 kinds of covers at the rear of the printer. Please make sure to open both the back cover (step 7) and the fuser cover (step8).
Here's the link from HP, on how to open the Fuser Cover.

Brother HL... | Answered on Sep 16, 2019

You remove the drum/toner cartridge and run the blue tab on top back and forth several times then blow out the slot with canned air, while it's out you reach inside with a soft cloth and wipe the narrow window above where the drum sits, open the back door and shine a light inside to see if the lines are on the fuser roller, if there you will need a new fuser.

Brother HL... | Answered on Aug 23, 2019

it is something about a problem with the drum! have to clean it up!

Brother HL... | Answered on Aug 23, 2019

Take out the drum and look at it. There will almost certainly be a line of damaged drum surface exactly on the drum where you describe it is on the paper.
replacing the drum is the only option .

Brother HL... | Answered on Aug 23, 2019

  1. Open the front cover and leave it open while completing the following steps.
  2. Turn the printer off.
  3. Hold the 'go' button (or 'start' button) while turning the printer on. All panel lights should be on.
  4. Release the 'go' button (or 'start' button).
  5. Press the 'go' button (or 'start' button) 2 times.
  6. Pause. All panel lights should be on.
  7. Press the 'go' button (or 'start' button) 5 times. The toner light should be off (the error may be flashing). The paper light should be on or flashing.
  8. Close cover. The ready light should be the only light on.

Brother HL... | Answered on Jun 06, 2019

replace drum or drum unit

Brother HL... | Answered on Jun 06, 2019

disconnect all usb cable from computer .power off again power on
press & hold down go button press t times if print , reset printer drive in your computer or not print test page replace drum unit .

Brother HL... | Answered on Jun 06, 2019

replace fuser unit

Brother HL... | Answered on Jun 06, 2019

clean corona wire by green tab

Brother HL... | Answered on Jun 06, 2019

press go button 2 times ,printer and computer is not connected properly .

Brother HL... | Answered on Jun 06, 2019

need printer service ,some times when the laser unit dirty than u should clean all optical mirror inside laser unit. sometime comes from drum , also if the fuser unit defective, last chance change toner cartridge.

Brother HL... | Answered on Jun 06, 2019

problem on paper feed sensor under the drum unit or problem on drum unit.

Brother HL... | Answered on Jun 06, 2019

reset drum counter
1 hold down go button 30 second all light off than press 3 times go button.drum counter reset. after 20,000 page need reset drum counter.

Brother HL... | Answered on Jun 06, 2019

go to printing option .setting paper source automatic.setting paper size or press go button.

Brother HL... | Answered on Jun 06, 2019

if the Drum LED is still lit after replacing the drum unit, the Drum counter may not be reset.
Reset the Drum counter as follows:

  1. Open the front cover.
  2. Locate the control panel button under the LED lights on the left side.
  3. Press the control panel button until all lights are lit, then release it.
    The Drum counter is now reset.

Brother HL... | Answered on May 06, 2019

Hi Mike,
Check the drum. Take the drum and toner out of printer. Remove the toner and check the drum. Probably scratched.


Brother HL... | Answered on May 06, 2019

When the toner light is on this means the toner is empty and needs to be replaced before it can print again. Replace the toner and you will be able to print again.

Brother HL... | Answered on May 06, 2019

The following worked on the 3 of our HL 5250DN printers that stopped printing for no apparent reason with both the status and toner lights on:

1: Turn off power and remove toner/drum
2: Tape the little spring loaded lever just inside the printer on the upper left hand side in the *DOWN* position! Do not replace drum yet and...
3: Turn power on to printer and let it cycle. Status/Toner lights will come on as usual.
4: Turn off printer, remove tape from lever, replace drum and turn back on.

After hours of working on one of the printers, virtually taking the entire thing apart and replacing fusers, toners and drums, I accidently stumbled onto this sequence. When I tried it on the other 2 printers, Voila! Took like 1 minute each. It must cause some kind of reset of the toner detection switch.

Brother HL... | Answered on Apr 08, 2019

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