20 Most Recent Sony DRU-710A DVD±RW Dual Layer Burner Questions & Answers

sounds like the DVD drive is in need of some repair there if its making some odd sounds and miss reading CDs and DVDs also make sure connections are good behind the drive

Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer Close all open programs

Click on Start, Run, and type regedit and press Enter Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete After deleting the keys, close the registry editor Reboot your computer Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device if your computer came with a motherboard disk the drivers could be on it click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark?! or a red x right click you will need to update the driver or select properties general troubleshoot, select driver click to reinstall drivers click update driver hope this helps

some time your drive is on copy right protection mode...so disable that and probably itll work....

Blank dvd is faulty replace it

1. Go to Start, Control Panel, System, System, Properties. Then click update driver settings.

Or, go to


2. WindowsXP.OfficialDrivers.net

They will scan what drivers are corrupted and repair them.

Hughie.

Hi There that is a hardware failure inside the unit there are two different lasers in the one head one for cd and one for dvd it sound like the dv d head has failed if the unit is new or under warrenty its time to speak to your supplier or if not bite the bullet and invest in anew unit


sorry for the bad news

Regards AL "Alstech"

check sonys website for the drivers for it. If not try what you said. Good luck.

I updated the latest firmware provided by sony and could solve the problem.

Regards
Hannesfx

First I need a little more info from you, what operating system are you using( windows XP,Windows Vista,Linux?) What software are you trying to burn the DVD with?
What Happens when You try to burn the DVD,Do you get errors or crash or what?
Let me know I can see what I can do to help
wwiz

There should be a small hole by the tray. insert a paper clip here and the drive will open manually

Hi there,

Try uninstalling your burning software and then re-installing it.
Try uninstalling your drive, restart, and let Windows install it.
Download and update your Chipset drivers (recommended)
Update to the latest Windows Service Pack (recommended)
Uodate the drives Firmware version and internal drivers:
http://sony.storagesupport.com/product/112#drivers

Hope this solves your problem

Regards,
Tim

Hi there,

You don't actually need a driver. All cd/dvd drives are plug and play. All you need to do is plug it all in to your system, turn it on, and Windows will do the rest. Once Windows has installed it. You can update everything from here:
http://sony.storagesupport.com/product/112#drivers

Hope this solves your problem

Regards,
Tim

What do you mean "it just stays there"? Can you be a bit more specific? The writing speed doesn't really mean anything apart from being able to burn quicker.

The "drivers" for the sony dru 710a can be downloaded from here:
http://sony.storagesupport.com/product/112#drivers

I would also update the Firmware version too.

Hope that works

Regards,
Tim

Hi there,

Cd/dvd drives don't actually require a driver to run. They use "class filter drivers" which are supplied by a burning program like Nero or NTI. These "class filter drivers" only add functionality to the drive. Windows just uses a generic driver "MSCDEX" to run them.

A couple of things to try:

Uninstall the drive. Open Device Manager, click on the + sign next to CD/DVD ROM drives, right click on the drive and select uninstall. Exit and restart your system. When windows loads, it will recognise a hardware change, and will ask if you want to install. Before you click anything, insert the disc that came with the drive (if you have one). This should then install, if not, let windows search. If windows can't find anything, select "I will choose the driver manually" and look for your drive in the list.

Another thing to do, is download the most current Chipset drivers for your motherboard (which I would recommend anyway, even if the above worked).

Update the Firmware version and the internal drivers for your drive. These can be found here: http://sony.storagesupport.com/product/112#drivers

Also, update windows to the latest Service Pack (SP3 for XP and SP1 for Vista) if you haven't got them already.

If you have Vista, did you recently update to SP1 via Windows Update? If the answer is yes, please let me know.

Hope these solve your problem

Regards,
Tim

you are probably using a DVD media that is not supported
take a look at this it tells you all the supported and recommended media, also do the firmware upgrade as this may give more support to other media

thanks for rating

as with all writers eventually they fault at the lens and it gets out of line and cannot read discs, you can try the usual thing of checking Sony for any firmware updates, but first:- Go to my computer>right click>hardware tab>device manager, then down list to cd/dvd drives and click '+' sign and highlight your writer, right click on it and select uninstall. Restart PC and it will be automatically re installed, try again and if no change you will need to replace the drive as they are cheaper nowadays

Try this download page to update your firmware from 25/10/05, so if you bought your writer before this date maybe this will work, otherwise buy 8x discs. http://sony.storagesupport.com/dvdrw/firmware.htm#710 The faster the discs are burned the more chance of errors there are, you should write at slower speeds for better quality.

Most of the time sync problems boild down to a few key things. Firstly, make sure your computer has the required ram/processing speed to accomlish a smooth movie. Make sure all other programs are closed while you are trying to watch a movie. Secondly, some dvd software needs the correct codecs. Usually it comes with them, so unless you're using an inferior program to watch the dvd, this shouldnt be the case. Try playing it in another program to test this. Third, you shold do a firmware update on your drive. You should be able to go to the company's website and find an update to your drive. You should also be able to google for the proper firmware update.

We can't helpwith that but you could contact your software supplier and ask for a copy.