Here are some steps you can try to resolve the issue:
Clear the jammed paper: Open tray 2 and remove any jammed paper. Open the rear door and look for and clear any paper present or obstructions in the paper path. Open rear cover. Clear Jam. Close the rear door to allow the printer to attempt to clear the jam message.
Check the fuser unit: If clearing the jammed paper doesn't resolve the issue, it's possible that the paper is stuck in the fuser unit or that the fuser exit sensor is broken. In this case, you will need to remove covers, flat bed scanner, and fuser to check for any obstructions .https://www.youtube.com/watch?v=Lz9cTnbuDbw
https://www.youtube.com/watch?v=MxVyWqGeBgQ
If these steps don't help, I recommend contacting HP support for further assistance.