20 Most Recent HP OfficeJet 7310 All-In-One InkJet Printer - Page 7 Questions & Answers

You can either go to the retailer, from whom you purchased the Printer OR go to web site of HP printers support section and find out retailers near your home and ask them to supply you. Lastly you can order on line from amazon.com, e-bay or best buy or circuit city or any of the other computer stores in your area.

first try to connect to the computer where the printer is installed be sure you can access the computer, then go to printer & fax if you dont see the printer there click on add a printer if ask location, select network printer double click that computer that appear in the network where the printer is installed then click next wait till finish then scan you document,

try to open the ADF feeder the upper portion scanner that you use to send fax by pulling upward the cover then check for paper jam in the sensor,

GO TO :

An '0x ...' Error Message Displays on the Front Panel When Printing HP Photosmart C5380 All-in-One Printer - HP Customer Care (United States - English).

If you need more help post back!
Thumbs and testimonial are welcome!

Hello,

Here is a link to the HP page showing replacement of the ink cartridges. Complete with pictures and video.

OfficeJet Ink Replacement

Note: The printer must be powered ON for replacement.

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Hi zt945754,

The error message "scanner failure" occurs when the scanner bulb is not heating to the correct temperature or there is some problem with the scanner hardware. Please perform the following steps to resolve the problem.

1. Verify that the scanner bulb is lit. If the scanner bulb will not light up, the All-in-One must be serviced.

2. Unplug the power cord and then plug it in again. If the error comes back, remove the power cord from any power strip and plug it directly into a wall power outlet. The power strip may not be supplying enough power to the product.

3. Perform a partial reset
There are times when a partial reset may be required to restore the all-in-one to proper operation. A partial reset does the following:
--> Reset the user settings to the factory defaults.
--> Reset the language and country/region settings on some models.

NOTE: The HP Officejet 500 or 600 series must be connected to a computer running the all-in-one software to perform a partial reset. Do not perform this process if the unit cannot be connected to a computer.

Follow the steps below to perform a partial reset of the all-in-one:

1. Unplug the power cord from the all-in-one.

2. In the table here, locate the button combination for your model.

NOTE: If your all-in-one model is not listed in the table, your model does not have a partial reset option.

3. Press and hold the button combination for your all-in-one.

4. While still holding the buttons down, plug the power cord back in. Release the buttons after the all-in-one starts up.

5. Try to make a copy and/or a scan.

If these steps cannot correct the problem, the All-in-One will needs to be serviced.

Hope it helps.

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If you put something in the interlock switch so that it thinks the cover is closed and power up, watch for the cleaning assembly to move to the front, there are 3 or 4 rubber squeegees that wipe the cartridges after cleaning. Unplug the printer while they are out and clean them with a damp Q-tip, just water damp, as the inks are water soluble.

Hi,

Here is the main support page for your printer:

HP OfficeJet 7310 Support

Click on the Software & Driver Downloads link, then select your operating system from the drop down menu.

You can download the software or order a CD.

If you tried to install the older software, uninstall it before loading the new.

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Cherokee, You must first disconnect the device. Then uninstall the drivers. Reboot the computer. Reinstall the drivers. Reconnect the device and allow Windows sufficient time to auto detect and load up the drivers. Then only will the scanner work properly.

turn it off slowly work the paper out by pulling it slowly from the direction you fed it or by whatever direction you find it will come out the easiest. If it tears you be patient and work out pieces you aren't the first person that ever jammed paper in a fax just take patience to get it all out.

This is usually a bad scanner... follow the instructions on this HP link to diagnose the problem.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00587971&cc=us&lc=en&dlc=en&product=391182&tmp_track_link=ot_search I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

You may be able to get the printer driver from the HP WEB site.
You can download the HP printer drivers from their supportWEB site. Please click on this link and select your model printer to download:- http://welcome.hp.com/country/us/en/support.html

If the contact foil is not completely torn apart, I will try to reinstall the cartridge. The contact foil should not be that easy to tear. You should also try to return and exchange it for another cartridge.