Top 10 Canon MultiPASS MP390 All-In-One InkJet Printer Questions & Answers

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Question

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printer not responding to the computer

canon mp390 stoped working with computer. error initalizing out put device, shows up or it'll state that it's printing the the printer is not responding. Iam able to use the printer with out the computer. I change the ub cord but nothing has changed.

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Answer

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I had a similar problem with a Multipass F30 - check that the Canon Service "mpservice" is running. In the situation I had it was set to automatic, but the service was stopped. You can locate the Services by going to the Control Panel, then Performance & Maintenance if you are using catagory view or directly to Administrative Tools if in Classic View. Double click on Administrative Tools and then open Services. Scroll down and locate mpservice to see if it is running. I hope this helps.

Posted on Jan 13, 2008

Question

  • 1,397 People Helped

Canon Mp390 print problem

Have replaced the printhead and put in new cartidges but still output. Hasn't been used for a few months.

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Answer

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Hi James,

If you have replaced the printhead and cartridges and the problem still occurs then it may be the printhead contacts that are dirty. Get a cotton bud and pure alochol and lightly rub the contacts. But I would expect some sort of print out albeit not a decent one. If the above solution does not work then you may have to speak to canon as it may be a serious problem.

Posted on Jan 27, 2008

Question

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repair manual for a canon mp 390 printer

Where do I find a repair manual for a canon mp 390 printer

Thank you

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Answer

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Change the cartridge message. I changed both black & color but still the same message would appear. I can NOT make any maintenance ( cleaning the nozzle,....)

Posted on Sep 06, 2009

Question

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Someone gave me a Canon Multipass MP390, no disc to install it?

Someone gave me a Canon but does not have the disc to install it, does anyone know where I can go to download what I need to get this working, and what exactly do I download, not very good with computers when it comes to manually installing things, [email protected]

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Answer

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Hi debralee,

This is very easy.

Click here for the Canon MP-390 drive download page

Select your Operating System and follow the prompts.

If you need further assistance, just click the ASK button.

Remember: Good things come to those who rate.

Mike

Posted on Aug 25, 2008

Question

  • 994 People Helped

Canon MP390 Waste Ink Near Full message

What's waste ink? How do I change it?

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Answer

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Manual Reset procedure Waste Ink Tank for Canon MP390:

  1. Start with printer on, press additional functions, Scan, Copy, Scan. Now you should be in service mode.
  2. Select Test mode (must be the last available selection).
  3. Select #8 Printer Test, it will start cleaning then it will come up with some other option: push the + or - button until it says 8-3 then hit the select button
  4. The menu will now say EEPROM Clear
  5. Select Ink count which is option (0) and press set
  6. Press Stop/Reset Followed by the power button and then wait for it to restart.

Posted on Aug 06, 2009

Question

  • 1,253 People Helped

drivers and MP Tool box needed for Canon ImageClass MP 390

Ihave downloaded the drivers and tool box for canon ImageClass Mp390 All in one printer but I am unable to install them correctly

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Answer

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Posted on Nov 08, 2008

Question

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how to change ink cartridge in canon mp390

Unsure how to lift the top of the printer to change the ink cartridge

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Answer

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With the machine powered on. Just lift up on the entire top portion on the platen unit, lower the front verticle cover and the printhead should come to the correct position to change out the ink tanks, just tilt tanks towards the front of the unit and lift out.

Posted on Nov 11, 2008

Question

  • 9,188 People Helped

Canon MP390 - "Data Error Press Set Key" Message

Need help to solve this error message. The printer was turned on with "Data Error Press Set Key" Message and alarm indicator flashing. After pressing all buttons, the 'set' key was later found to be on the numeric key "5". It seems that due to this error, the key functions were automatically misprogrammed. The Menu was set to key '+' instead of 'Menu' key. The Additional Functions was set to 'Directory" key. The Stop/Reset to numeric key '4'. The On/Off to key '#'....etc...etc. Moreover my pc couldn't recognise the printer any longer.

Any suggestions or clues to solve this problem is great appreciated. Thx.

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Answer

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No free suggestions go to the authorised service centre or trying to get an live chat support from canon like I do from my hp printers

Posted on Mar 05, 2009

Question

  • 1,662 People Helped

canon mp390 flashing alarm put in cartridge

put in catridge is flashing & alarm light flashing

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Answer

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Can you send me a copy of the set-up sheet for the Multipass 390 by e-mail? a[email protected]

Posted on May 19, 2009

Question

  • 1,310 People Helped

scanner only scans parts of an image over a series of scans, how do I get it to scan the image as a whole?

my scanner only scans parts of an images over a series of pages - how do I get my scanner to scan the image as a whole? I have the same problem and i beileve that the problem is that we have windows vista x64... there is any driver that can work for vista x64???

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Answer

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http://www.microsoft.com/Windows/compatibility/Details.aspx?type=Hardware&p=Multipass%20MP390%20Printer%2FFax%2FCopier%2FScanner&v=Canon&uid=9017A002&pf=1&pi=8&c=Printers%20%26%20Scanners&sc=Multifunction&os=32-bit

use this link pls.

Posted on May 28, 2009

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changed cartridge but now only prints

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