20 Most Recent Canon MultiPASS MP390 All-In-One InkJet Printer - Page 5 Questions & Answers

You can follow these steps to clear that error message on your printer.

1.Printer on, press Additional Functions, Scan, Copy, Scan
Now you should be in service mode from there for waste ink tank reset it is similar to what has already been posted
2.Select Test mode which is like the last available selection
3.Select #8 Printer Test, it will do something here like cleaning or something then it will come up with some other option this is where it gets a bit confusing cause now all it says is like 8-2 or 8-3 push the + or - button until it says 8-3 then hit the select button

The menu will now say EEPRON Clear
Select Ink count which is option (0) and press set

Then press Stop/Reset Followed by the power button and then wait for it to restart.

Howdy there! I know you cleaned things up, did you try rubbing alcohol on a Q-tip to the cartridge AND the intake well? Also, lets power off the machine, take out the cartridges and wait 12 minutes, that will clear the memory chip, then power it back up, without ink, add that after it tells you too, that way you will get a proper allignment page and with the cleaning again, should kick out the right gear. Also, you can check in the tech side. If you are comfortable, we can also discuss that---FILE/PRINT/ADVANCED/General everyday printing..... PLEASE let me know if these do not work, we can go a tad further is needed, it is a pleasure to assist you today..... Guy

Check carefully their might be a piece of a paper which resists the cartridge to settle down. pull out the previously jammed paper or any object lying their. Hold the clips of cartridge before placing it back to its room. Leave the clips after placing cartridge, you will done. INSHALLAH.

Hi Good day!! well i know that you can fix it. 1st off all is there any message error in your printer? if none then we will try to troubleshoot it in the printer spooler. Printer spooler is located in the services. please try the following.
1. turn off in a few seconds and then turn it on see if the ink cartridge is moving.
2. Click "Start
3. Click "Setting
4. Click "Control Panel"
5 Click "Administrative tools
6. Click "Services you should be on the services box now.
7. in the service box find "Printer Spooler
8. Click "Printer Spooler" all you need to do is to restart the printer spooler Stop and then START it again.
Try to print now hope your ink cartridge move..

ReGARDs
JR

Did you install the driver for the printer? You might have forgotten to install it. If you haven't installed it yet, you need to find the cd that comes with the printer. You put it in your computer's dvd drive. Let it run and follow the instructions on the screen.

Please provide comments and ratings to this answer if it does solve or not. Thanks
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this site has a manual

http://www.fixya.com/support/p360568-canon_multipass_mp390_all_in_one_inkjet/manual-10203#

you want to look at page 111

For software related to this printer model, try this link:
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/multipass_series/multipass_mp390#DriversAndSoftware
You will need to select your operating system, and then you will be directed to the page where you can download the driver for the printer and any additional software you may need. For help installing the software, here is a link to the manual:
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/multipass_series/multipass_mp390#DriversAndSoftware
I personally would download and save the driver to the computer, and then go through the new printer wizard setup and tell it where you saved the driver. The printer should then be able to install on your computer. For extra features, you will need to install the software for that model, which can be found on the driver download page.

Hello,

I will advice you Press and hold the "Resume" button on the printer. Press and hold the "Power" button while holding down "Resume."
Release the "Resume" button. Press "Resume" twice. The indicator light will turn amber followed by green.
Release the "Power" button. Press the "Resume" button four times.
Press the "Power" button. The error code is now reset, and your printer should work fine.

Take care.

You have a bad or empty ink cartridge; replace it
You did not install a new cartridge correctly; reseat it and make sure it is correctly installed
Your printer is broken: have it serviced

Good luck!

Select the "Menu" button on the printer's control panel. Select "Maintenance" on the display screen by using the arrow keys.
Step
2

Press the "Set" button on the control panel. Select "Nozzle Check" by pressing the number 1.
Step
3

Press the arrow keys until you highlight your desired level of cleaning. Press the "Set" button to begin the cleaning process.
Step
4

Wait for the printer to complete the print head cleaning. Print another page and inspect it for signs of poor print quality.

You need to use brand new original genuine canon cartridges. with most inkjet printers the refills and the replica cheaper cartridges do not work

Try to reset your printing by doing these:

1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
service mode. (Waiting for menu selection)
4) When the on/off lights in green, press the Stop/Reset button 4 times, the specified number of time(s) according to the
function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in
orange and green, starting with orange.)note: press 4 times for waste ink counter reset.
The number of the Reset button pressing
LED Function Remarks
0 time Green Power off
1 time Orange Service pattern print
2 times Green EEPROM print
3 times Orange EEPROM reset
4 times Green Waste ink counter reset
5) Turn off the printer.( it must be turn off)
then turn it on again.

Courtesy of Indoreset Yahoo Group

Hi,

Please remove all cartridges and print head. Using a moist cloth clean the golden contacts on Print head as well as printer. DO NOT touch nozzle of cartridge. Dont insert the cartridge yet.

Please do this :
1. Remove the power cable from printer. Remove the USB cable that connects printer to computer (remove it from printer as well as computer's usb port)
2. Press the printer power button and keep pressed for 3 minutes then release
3. Now plug in the power cable and usb cable (connect printer to computer) and power on the printer.

Then plug in the Print head and cartridges.

You could download the manual from :-

http://www.manualshark.org/m/canon-imageclass-mp390-set-up-guide-879/

It would have instructions to clean print head.

However, if that would not solve the problem, it confirms a damaged print head. You need to get it replaced. You could find a new one or a used ( in working condition ) on most of the auction sites like ebay.Unless, you need to send the unit for repair.

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

If it looks like intermittent lines are missing from each row then you need to clean the printer heads. Go to start-->control panel-->printers. Right click on the printer and select properties. Click printing preferences at the bottom and hopefully you will have a maintenance tab. From their you can choose to do a "head cleaning". Its a little different with each printer manufacturer. If you can't find it in there you can try running the actual program that came with the printer.

Good luck

From the manufacturer's web-site:

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=238&modelid=9722

select the device-driver for your Operating System.
Download and install it.

hi

you will have your drivers for your printer

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=9722

this is the sequence that worked, and do not worry about the pad, it is a sponge that you can take it out gently yourself, wash it and put it back, no soap or squiz it. do not need to open the printer to do it, can take it out from where you replace the ink tanks.

1)Printer on, press Additional Functions, Scan, Copy, Scan
Now you should be in service mode from there for waste ink tank reset it is simalar to what has already been posted

2)Select Test mode which is like the last avalabe selection
3)Select #8 Printer Test, it will do something here like cleaning or something then it will come up with some other option this is where it gets a bit confusing cause now all it says is like 8-2 or 8-3 push the + or - button until it says 8-3 then hit the select button

The menu will now say EEPRON Clear
Select Ink count which is option (0) and press set

Then press Stop/Reset Followed by the power button and then wait for it to restart.

This sometimes happens when using non-genuine ink and especially when mixing non-genuine and genuine together. Not much you can do if this is the case.
Alternatively if you are using genuine then try removing and re-inserting cartridge. Make sure you have removed breather hole tape too.

Hello Dear,
The Print Head of your printer is faulty and needs to be replaced, you can get the same from any Canon Auth Service Centres.
Regards,
Joseph Manoj
9352008418

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=334&modelid=9722
You need to download and install not only the printer driver but also the scanner and the SCAN manager too. Please also download your manual, as it show you exactly how, and what to do.