20 Most Recent Canon DR-5010C Path-Through Scanner Questions & Answers

I would expect the problem with the Capture perfect fike size is down to the compression chosen for the output file. Ideally black and white inahes should be Group 4 TIFFs and Colour or Greyscale should be JPEG. Alternatively you may want to check the scanner is set to 'scan ahead' in the twain settings in Acrobat. If it is set to anything else the scanner will slow down to allow the PC to process every image. With 'Scan Ahead' turned on the scanners memeory buffer the PC speed a little giving you faster scanning.

i having a problem in my scanner canon DR 5010c it is showing error in the front shading motor (-4431) please need your help. how to solve my problem. Thanks!Nanette

If you have it set to certain paper weights or manual feed that is all you will get. Change the settings from the printer monitor back to normal weight paper or text not high quality graphics and it should feed again.

Techlove -

Was there any resolution to this problem?

This is a known problem with the scanner. Use PixEdit to scan which comes around this problem so the scanning terminates OK after the ADF goes empty.

First clean the glass thoroughly using IPA (Iso Propyl Alcohol) Dont use any solvents. If you are getting the same result even after this, there could be a module problem.

S. Mohan

Are other formats, like JPG, working okay? Unselect multiple pages so that you get on image per sheet. Reinstall scanning software after a 'scandisk' command.

S. Mohan

To get the image on the right side, Select 11" wide and the length you want. Keep the paper guides at the far ends. Insert the paper at the extreme right side and the image will appear on the right side. The left side would appear dark and You may need software to clean. If you dont have Raster Editing software, best way is to stick your image onto a white paper and scan the whole paper. Ensure that the ends are trim. ( I am assuming it is faceup scanning)

S. Mohan

ring pepsi direct on the phone but I doubt it as it is a popular drink

It sounds like you diagnosed it. The tray "paper detect sensor" thinks it has paper in it, and if it doesn't have paper in it...there's a problem with the sensor. Take the tray off and inspect the sensor. Blow out around the sensor and it's PCB and make sure it is not out of position. Check the sensor lens for anything blocking it, and retest. If it still shows always on, then replace the sensor. Press the "count only" button to illuminate it, and press the "start" button. If the scanner works properly (tray lifts, pulls paper through the scanner, and counts it)...well then you have software or connectivity issue. Hope that helps, Scan-R-Store Scan Store provides service and maintenance contracts on all Canon Fujitsu...

P007 indicates that a document has jammed before exiting the registration post sensor. Make sure the path is clear and no staples are stuck in the rollers. I like to use a microfiber cloth, with a small amount of 50/50 alcohol on it, to wipe down the entire feed path; top and bottom. The microfiber cloth will grab staples that may be wedged between the rollers/roller openings. Beyond that, it could be a timing issue from a bad/loose drive belt. Actually, there are quite a few things that could cause a paper jam before exiting the post registration sensor. Wipe it down and let me know. Scan-R-Store

hi, this site could be of help http://support-in.canon-asia.com/?business

There are a set of gears that convert motor rotation into lifting of the tray. Check if the gears are aligned properly. Any stapler pin jammed inside can stop the gear, while the motor pushes it forward. This will create noise. Very unlikely that these motors fail. Also clean the paper sensor in the tray. S. Mohan, India

I havent faced this problem. Try default option initially then try your settings. If this does not work, uninstall CP3 and reinstall it. S. Mohan, India

The motor that drives the pickup roller is faulty.